Darrica Stewart
Norfolk,VA
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
14
14
years of professional experience
Work History
Account Representative
Portfolio Recovery Associates
Norfolk, Virginia
2017.06 - 2023.11
- Negotiated pricing agreements with vendors and customers.
- Analyzed market trends to identify areas of opportunity for the company.
- Advised clients on best practices related to their accounts.
- Developed and maintained relationships with key accounts, ensuring customer satisfaction.
- Maintained detailed records of all client communications.
Technical Support Representative
Sutherland Global
Chesapeake, Virginia
2015.08 - 2017.06
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Troubleshot customer inquiries related to software and hardware issues.
Photo Editor
Lifetouch Portrait Studios
Chesapeake, Virginia
2011.08 - 2015.08
- Organized photo shoots to ensure appropriate equipment was available on-site.
- Ensured that all files were properly labeled, stored and backed up securely.
- Assessed the quality of photographs taken by photographers and recommended adjustments as necessary.
- Compiled collections of multiple photographs into one cohesive piece.
- Repaired damaged or outdated photos using restoration techniques such as cloning tools and healing brushes.
Debt Collector
NCO Financial Systems
Virginia Beach, Virginia
2009.09 - 2011.08
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Verified accuracy of account information and updated records accordingly.
- Analyzed customer financial information and determined appropriate payment plans.
- Ensured all collection activities complied with applicable laws and regulations.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
Education
Certified Nurse Aid -
Training Solutions
Norfolk,VA2014-10
High School Diploma -
Indian River High School
Chesapeake, VA2008-06
Skills
- Document Management
- Contract negotiation and closing tactics
- Sales proficiency
- Regulatory Compliance
- Account Reconciliation
- Web technologies and services
- Data Tracking
- Account Management
- CRM proficiency
- Goal-Oriented
Timeline
Account Representative
Portfolio Recovery Associates
2017.06 - 2023.11
Technical Support Representative
Sutherland Global
2015.08 - 2017.06
Photo Editor
Lifetouch Portrait Studios
2011.08 - 2015.08
Debt Collector
NCO Financial Systems
2009.09 - 2011.08
Certified Nurse Aid -
Training Solutions
High School Diploma -
Indian River High School