Shannon Walton

Account Representative

Guardian Water and Power

Tacoma, WA

03.2022 - Current

Identified customer needs by asking questions and advising on best solutions.
Ensured compliance with industry regulations when dealing with clients.
Drafted proposals outlining services, costs, and benefits for prospective customers.
Provided technical support to customers when needed.
Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Managed multiple accounts simultaneously while meeting deadlines.
Developed successful customer relationships and quickly resolved service requests to increase sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Resolved customer complaints in a timely manner.
Built and maintained productive relationships with customers and internal partners.
Listened to customer needs to identify and recommend best products and services.
Acted as main point of contact in matters relating to client concerns and needs.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Provided training and guidance to new Account Managers.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Identified needs of customers promptly and efficiently.

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