Destine Weatherspoon
Little Rock,AR
Summary
Experienced healthcare and office professional skilled in supporting quality patient/customer care and financial management. Recognized for passion, motivation, and commitment to excellence, with strong interpersonal communication skills. Possessing 10 years of front desk experience and 8 years of office administration expertise.
Overview
9
9
years of professional experience
Work History
Sales Representative
Aflac
08.2022 - Current
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Built rapport with customers through active listening and understanding their unique needs
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Collaborated with sales team to develop and implement effective sales strategies
Administrator/Billing Specialist
RPI, Inc.
12.2021 - 12.2023
- Assess emerging operational crisis and inform supervisors as needed.
- Verify health insurance coverage.
- Conduct pre-certifications for services.
- Coordinate Patient Assistance Programs as directed.
- Process new client intakes.
- Keep an accurate record of client accounts and outstanding balances
- Receive, sort, and track incoming payments
- Validate debit accounts to ensure the credibility of payments
- Provide regular, accurate reports of billing data
Billing Clerk-Seasonal Position
Arkansas Democrat Gazette
02.2021 - 01.2022
- Obituary reconciliations
- Filing documents
- Scanning documents
- Answering/directing incoming calls
- Handling Newspaper edits
- Collecting payments
Office Administrator/Receptionist
Goss Management & Realty
11.2019 - 10.2021
- Managed bookkeeping and updated journal entries.
- Conducted bank reconciliation and made deposits.
- Maintained company website and social media sites.
- Screened applicants for tenancy.
- Maintained all records related to rentals.
Receptionist/Surgical Technician
West Memphis Eye Center
01.2016 - 11.2019
- Maintain appearance of front office
- Greet and welcome guests
- Answer and forward incoming calls
- Maintain office security by following safety procedures
- Order front office supplies and keep inventory of stock
- Enter/verify patient insurance
- Faxed, copied, and scanned documents
- Check patients in/out for surgery
- Sterilized surgical instruments(Autoclave)
- Call in prescriptions
- Assist with pre-op and post-op patients
Education
High school diploma - Education
Marion High School
Marion, AR05.2015
Skills
- Office management
- Organizational Skills
- Marketing
- Patient Care
- Billing
- Training & Development
- Public Relations
Timeline
Sales Representative
Aflac
08.2022 - Current
Administrator/Billing Specialist
RPI, Inc.
12.2021 - 12.2023
Billing Clerk-Seasonal Position
Arkansas Democrat Gazette
02.2021 - 01.2022
Office Administrator/Receptionist
Goss Management & Realty
11.2019 - 10.2021
Receptionist/Surgical Technician
West Memphis Eye Center
01.2016 - 11.2019
High school diploma - Education
Marion High School
Similar Profiles
ANITRA FORRESTANITRA FORREST
Benefits Advisor at AFLACBenefits Advisor at AFLAC
Brookelynn KleinBrookelynn Klein
Multi-Line Insurance Agent at AflacMulti-Line Insurance Agent at Aflac
Rebekah FaridiRebekah Faridi
Governance, Risk and Compliance Analyst at AflacGovernance, Risk and Compliance Analyst at Aflac
Oma QuirozOma Quiroz
Teacher: English I, Creative Writing, Oral Communication at Sylvan Hills Junior High CampusTeacher: English I, Creative Writing, Oral Communication at Sylvan Hills Junior High Campus
Brady PalmerBrady Palmer
Jr. High Head Coach/Varsity Assistant at Pulaski AcademyJr. High Head Coach/Varsity Assistant at Pulaski Academy