Destinee Davis
Dayton,TN
Summary
Self-motivated, customer-focused individual seeking to leverage and grow my experience within an organization that promotes humility within the workplace.
Overview
8
8
years of professional experience
Work History
Office Receptionist and Insurance Specialist
John C Bilder Denistry
10.2021 - 01.2023
- Enhanced patient satisfaction by promptly answering incoming calls.
- Streamlined office procedures for increased efficiency, maintaining accurate appointment schedules and calendars.
- Improved patient relations with friendly and professional in-person greetings, ensuring a positive first impression of the dental office.
- Reduced wait times by efficiently managing guest sign-in processes and notifying staff of patient arrivals.
- Verified that patients had proper insurance coverage prior to procedures and appointment scheduling.
- Updated patient and insurance data inputting changes into dental office's computer system.
Cashier
Catos
08.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted with stocking and maintenance of inventory.
Customer Service Representative
Regional Finance
06.2020 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processes customer loans.
- Handled customer financial transactions.
Customer Service Representative
LOAN Max Title Loans
03.2019 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed customer loads and updated account information to maintain customer records.
- Handled customer financial transactions.
Office Receptionist and Insurance Specialist
Walterboro Adult And Pediatric Medicine
02.2017 - 03.2019
- Enhanced patient satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Streamlined office procedures for increased efficiency, maintaining accurate appointment schedules and calendars.
- Improved patient relations with friendly and professional in-person greetings, ensuring a positive first impression of the medical office.
- Reduced wait times by efficiently managing patient sign-in processes and notifying staff of patient arrivals.
- Verified that patients had proper insurance coverage prior to procedure and appointment scheduling.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
Cashier
Zaxbys
08.2016 - 12.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Sears
10.2014 - 02.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Nursing
University of South Carolina
ColumbiaHigh School Diploma -
R. B. Stall High School
North Charleston, SC06.2015
Skills
- Customer Service
- Call Management
- Customer Care and Support
- Service Standard Compliance
- Office Management
- Scheduling
- Data Entry
- Insurance Verification
- EMR Systems
- Telephone Etiquette
- Document Management
- Excellent Communication
Volunteering
February 2023 - Present
Cove Chapel Church of God Ministry
Assists with food pantry and music ministries, along with keeping the church ready for weekly services.
Languages
English
Native or Bilingual
Timeline
Office Receptionist and Insurance Specialist
John C Bilder Denistry
10.2021 - 01.2023
Cashier
Catos
08.2021 - 10.2021
Customer Service Representative
Regional Finance
06.2020 - 07.2020
Customer Service Representative
LOAN Max Title Loans
03.2019 - 07.2019
Office Receptionist and Insurance Specialist
Walterboro Adult And Pediatric Medicine
02.2017 - 03.2019
Cashier
Zaxbys
08.2016 - 12.2016
Cashier
Sears
10.2014 - 02.2015
No Degree - Nursing
University of South Carolina
High School Diploma -
R. B. Stall High School
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