Destinee Exum
Roxboro,NC
Summary
FOCUS: MANAGEMENT ADMINISTRATION Versatile, focused future graduate with strong awareness of complex socio-economic situations and resource management issues. Successfully combines analytical and research expertise with a flair for innovative ideas, strong understanding of business efficiency methods and keenly interested in developing a career in management or administration.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Duke University
Durham, NC
11.2023 - Current
- Identify the caller and relationship to the patient using compliance- based scheduling guidelines, register and verify patient demographics and guarantor information.
- Translate a patient's request using clinical terminology and specialty-specific guidelines that are recognized by our information systems and approved by our clinical leadership.
- Coordinate and where appropriate, schedule necessary tests and studies associated with a clinic visit.
- Complete appointment scheduling by resolving all registration and scheduling errors.
Patient Services Representative
Raleigh Adult Medicine
Raleigh, NC
05.2021 - 10.2023
- I am a patient services representative at a doctor's office that specializes in Internal Medicine, we have eight physicians and one dietician
- I check patients in and out, I also schedule patient appointments for their annual physicals, Medicare wellness visits, follow up appointments, same day appointments and other various appointments all within the guidelines/ policies
- Collected copayments and deductibles in alignment with insurance coverage
- Provided patients with required paperwork and verified information for records
- Verify insurance cards, scan the cards into Allscripts EHR and Allscripts PM and input the information into Phreesia
- Faxing, scanning, and filing patient forms and written orders from the providers and other healthcare agencies
- Worked with patients to reschedule appointments and meet individual needs
- Screened calls and took messages to keep professional staff free of basic questions
NURSING ASSISTANT II/Care Partner
Vidant Medical Center
Greenville, NC
03.2019 - 05.2021
- I have worked on the trauma and transplant unit for almost two years, I have been floated to other floors and departments and have learned so much in such a short amount of time
- Completed range of motion exercises with patients to improve abilities and overall wellness
- Helped patients dress and undress and complete personal grooming routines, including trimming nails, shaving, and hair care
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Ensured complete documentation when entering data into the EMR system
- Supported nursing staff and administrators in dealing with admissions, discharges, and transfers
- Collaborated with peers and medical teams to support resident care plans, working under RN's supervision
- Maintained aseptic standards to protect staff and patients from infection risks.
CERTIFIED NURSE'S ASSISTANT I
Us You Trust Home Healthcare
Kinston, North Carolina
04.2014 - 03.2019
- Assisting with activities of daily living such as bathing, getting dressed, cooking breakfast or lunch, light housekeeping
- Provided transportation for patient to and from doctor's appointments
- Making grocery lists and going grocery shopping/ running errands.
CERTIFIED NURSE'S ASSISTANT II
O'Berry Neuro-Medical Treatment Center
Goldsboro, NC
09.2015 - 02.2019
- Supervised and delegated duties to my team of staff members
- Attended to the needs of my residents/ clients
- Trained new employees to become familiar with each resident and their routine
- Teaching & Training
- Trained inexperienced staff members how to follow and adhere to each resident's care plans, helped them to become familiar with each residents behavioral, emotional and mental needs
- Conflict Management
- When working with resident's that are in mental and emotional distress, helping them to deescalate and calm down until they are once again in a reasonable state of mind
- Observing situations and removing potentially emotional distressing triggers for resident's.
Education
Bachelor of Arts - Business Administration
Strayer University
Raleigh, NC08-2025
Associate of Arts - BUSINESS ADMINISTRATION
Strayer University
Raleigh, NC03.2019
Skills
- Management Planning & Organizing
- Directing Programs & Events Conflict Management
- Training Administration
- Public Speaking/Presentations
- HIPAA Compliance
- Front Desk Operations
- Medical Terminology
Timeline
Patient Access Specialist
Duke University
11.2023 - Current
Patient Services Representative
Raleigh Adult Medicine
05.2021 - 10.2023
NURSING ASSISTANT II/Care Partner
Vidant Medical Center
03.2019 - 05.2021
CERTIFIED NURSE'S ASSISTANT II
O'Berry Neuro-Medical Treatment Center
09.2015 - 02.2019
CERTIFIED NURSE'S ASSISTANT I
Us You Trust Home Healthcare
04.2014 - 03.2019
Bachelor of Arts - Business Administration
Strayer University
Associate of Arts - BUSINESS ADMINISTRATION
Strayer University