Destinee Lavalais
Humble,TX
Summary
A Public relations and communications specialist adept at media relations, special events coordination, issues management, and community relations who is eager to continue helping brands and companies create long-lasting impressions on the world.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Mesa Airlines
03.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
CUSTOMER SERVICE REPRESENTATIVE
Macy's
10.2022 - 03.2023
- Ensured prompt resolution of inbound customer calls
- Assisting with customer transactions, returns and online shipping orders
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention in the store and over the phone
- Work to exceed customer satisfaction with company's monthly goals by promoting loyalty benefits and daily sales.
PUBLIC RELATIONS SPECIALIST / ACCOUNT MANAGER
UZ Marketing
01.2021 - 08.2022
- Manage sale cycles for prospects while maximizing customer loyalty
- Maintain the company's relationships with customers through an affiliate program
- Helped with photo and video production and performed visual and sound editing tasks.
- Reported on press coverage recaps to determine areas for improvement.
- Presenting social media content for clients as a partnership
- Responding to complaints and resolving issues to maintain the company's reputation
- Using campaign tactics to increase online reviews
- Developing and implementing effective communication strategies between customers and the company, as well as different company departments
- Creating and maintaining a brand identity, including distinctive style and tone
- Creating communication and marketing plans for new products, launches, and promotional offers
- Maintain media planning records for social media platforms.
- Organized successful events such as product launches and press conferences to create buzz around client brands.
Education
Bachelor of Arts - MASS COMMUNICATION
Wiley College
Marshall, TX05.2021
Skills
- Account Management
- Conflict Resolution
- Branding
- Customer Relationship Management
- Communications management
- Crisis Management
- Creative Direction
- Influencer Engagement
- Media analysis
- Press release writing
- Quality Inspections
- Sales expertise
Affiliations
- Alpha Kappa Alpha Sorority Inc.
Timeline
Flight Attendant
Mesa Airlines
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Macy's
10.2022 - 03.2023
PUBLIC RELATIONS SPECIALIST / ACCOUNT MANAGER
UZ Marketing
01.2021 - 08.2022
Bachelor of Arts - MASS COMMUNICATION
Wiley College