Destinee Wilson
Kansas City,MO
Overview
10
10
years of professional experience
Summary
Proven Case Data Processor and Customer Service Representative with a track record of enhancing data accuracy and customer satisfaction at US Bank National Association. Skilled in Microsoft Excel and adept at problem-solving, consistently met strict deadlines, and improved efficiency by implementing innovative solutions. Demonstrated adaptability and a commitment to excellence, contributing to increased loyalty and repeat business.
Work History
Case Data Processor
US Bank National Association
11.2016 - Current
- Reviewed hand- written paper documentation and transposed and transcribed information onto fillable electronic form.
- Resolved any discrepancies in case information through diligent research and effective communication with relevant parties.
- Continually updated personal knowledge of relevant regulations and guidelines to ensure compliance in all aspects of case data processing.
- Streamlined case processing workflow for increased efficiency, implementing time-saving techniques and tools.
- Improved overall data consistency with vigilant attention to detail and adherence to established guidelines during data entry.
- Consistently met strict deadlines under pressure while maintaining a high standard of work quality during high-volume periods.
- Provided excellent customer service by responding promptly to inquiries from internal stakeholders regarding specific cases or general processing procedures.
- Understood administrative and clerical procedures and systems such as word processing software and electronic files and records.
- Adapted quickly to new software platforms, utilizing various tools for efficient data processing and reporting purposes.
Customer Service Representative
Centrinex
03.2016 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Implemented a rewards program that encouraged repeat business and strengthened customer relationships. future reference.
Customer Service Representative
Synchrony Financial
06.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Cetified EKG Tech (CET) - Electrocardiogram
KC School of Phlebotomy
Kansas City, MO04-2025
Associate of Arts -
Metropolitan Community College
Kansas City, MO12-2024
GED -
Lee's Summit High School
Lee's Summit, MO08-2017
Skills
- Microsoft office
- Accuracy and precision
- Confidentiality handling
- Information security
- Customer service
- Microsoft Excel
- Adobe acrobat expert
- Information verification
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Data accuracy
- Adaptability and flexibility
- Task prioritization
- Professional and mature
- Team building
Languages
English
Full Professional
Timeline
Case Data Processor
US Bank National Association
11.2016 - Current
Customer Service Representative
Centrinex
03.2016 - 11.2016
Customer Service Representative
Synchrony Financial
06.2015 - 01.2016
Cetified EKG Tech (CET) - Electrocardiogram
KC School of Phlebotomy
Associate of Arts -
Metropolitan Community College
GED -
Lee's Summit High School
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