Destiney Hannan
Haverhill,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Commercial Line Account Manager
Michaud Insurance Agency
01.2020 - Current
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Maintained required data in agency management system to follow corporate guidelines.
- Prepared orders and issued binders, proofs of insurance, and endorsements for delivery to clients.
- Processed cancellation requests from carriers and provided resolution to maintain financial equity.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
Spin Instructor
Rhythm And Ride Studios
06.2023 - 01.2024
- Enhanced participant fitness levels by developing and implementing challenging spinning routines.
- Boosted client retention by creating a positive and engaging workout environment.
- Increased class attendance by promoting spin classes through social media platforms and community outreach efforts.
- Improved member satisfaction with personalized coaching, effective communication, and attentive customer service.
Receptionist
Salon Metta
04.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Bridal Consultant
Spa Nijoli & Salon
01.2012 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Skills
- Monthly Reconciliations
- Problem Resolution
- Customer Care
- Customer Inquiries
- Customer Transactions
Timeline
Spin Instructor
Rhythm And Ride Studios
06.2023 - 01.2024
Commercial Line Account Manager
Michaud Insurance Agency
01.2020 - Current
Receptionist
Salon Metta
04.2019 - 01.2020
Bridal Consultant
Spa Nijoli & Salon
01.2012 - 09.2019