Destiney Spear
Houston,TX
Summary
Well-qualified Medical professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering over 15 years of related experience, diligent nature, expertise in electronic records management, and insurance eligibility/verification.
Overview
21
21
years of professional experience
Work History
Office Manager
Helen Rhodes, MD PA
09.2013 - Current
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Nursing Staff
Michele Blackwell, MD
03.2009 - 09.2013
- Improved patient care by implementing evidence-based practices and individualized nursing interventions.
- Collaborated with interdisciplinary teams for comprehensive patient assessments and treatment plans.
- Enhanced patient safety by diligently monitoring vital signs, administering medications, and documenting changes in condition.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Nursing Staff Member
Ashwood Assisted Living
02.2003 - 07.2007
- Improved patient care by implementing evidence-based practices and individualized nursing interventions.
- Collaborated with interdisciplinary teams for comprehensive patient assessments and treatment plans.
- Enhanced patient safety by diligently monitoring vital signs, administering medications, and documenting changes in condition.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Education
No Degree - Nursing
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Leander High School
Leander, TX05.2003
Skills
- Billing
- Compliance Monitoring
- Medical Practice Operations
- Patient Registration
- Insurance Eligibility and Verification
- EMR Software
- Conflict Resolution
- Coding Team Coordination
- Inventory Control
- Patient Needs Assessment
- Critical Thinking
- Effective Multitasking
Timeline
Office Manager
Helen Rhodes, MD PA
09.2013 - Current
Nursing Staff
Michele Blackwell, MD
03.2009 - 09.2013
Nursing Staff Member
Ashwood Assisted Living
02.2003 - 07.2007
No Degree - Nursing
The University of Texas At San Antonio
High School Diploma -
Leander High School