Destini Higgins
Mulberry
Summary
Dynamic Assistant General Manager seeking to find a challenging career in an esteemed organization so that I may grow professionally, while earning a good reputation amongst my peers. I am seeking a position that will utilize my skills and expertise while offering the chance or advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tijuana Flats
12.2020 - Current
- Led team training initiatives to enhance service quality and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Coordinated daily operations, ensuring compliance with health regulations and company standards.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Office Manager
Wired Up Electrical
06.2017 - 12.2020
- Streamlined office operations by implementing efficient scheduling and resource allocation.
- Managed vendor relations, ensuring timely delivery of supplies and services.
- Supervised administrative staff, fostering a collaborative and productive work environment.
- Developed training programs for new hires, enhancing onboarding efficiency and team integration.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Server Trainer
Cheddars Stratch Kitchen
12.2016 - 07.2017
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance staff performance and operational efficiency.
- Conducted regular assessments of server skills to ensure consistent service quality.
- Facilitated onboarding sessions for new hires, streamlining the training process.
- Mentored team members in upselling techniques to increase overall sales performance.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Server Manager
BD’s Mongolian Grill
06.2016 - 12.2016
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, enhancing workflow efficiency.
- Resolved customer complaints promptly, maintaining high levels of guest loyalty and retention.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Manager
Burger 21
07.2012 - 03.2016
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored staff on best practices for customer engagement and food safety.
- Implemented inventory control processes to minimize waste and optimize stock levels.
- Developed staff schedules to align with peak business hours and enhance team performance.
- Streamlined communication between kitchen and front-of-house teams to improve workflow efficiency.
- Led initiatives to increase compliance with health regulations, ensuring a safe dining environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Organizing marketing activities such as promotional events and discount schemes
- Preparing reports at the end of the shift/week, including staff control, food control, and sales
- Creating and executing plans for department sales, profit, and staff development
- Setting budgets and/or agreeing them with senior management
Education
High School Diploma -
McKeel Academy
Lakeland, FL05.2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Budget control
- Financial reporting
- P&L management
- Proficient in Microsoft Office
Certification
- Certified Servsafe - March 2026
Timeline
Assistant General Manager
Tijuana Flats
12.2020 - Current
Office Manager
Wired Up Electrical
06.2017 - 12.2020
Server Trainer
Cheddars Stratch Kitchen
12.2016 - 07.2017
Server Manager
BD’s Mongolian Grill
06.2016 - 12.2016
Manager
Burger 21
07.2012 - 03.2016
High School Diploma -
McKeel Academy