Destini Sturdivant
Greensboro,North Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Apple
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Lead
Duke Energy
03.2018 - 12.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
Education
High School Diploma -
Thomasville High School
Thomasville, NC06.2018
Skills
- Recordkeeping strengths
- Inbound Call Management
- Assertiveness
- Computer Proficiency
- Materials Transport
- Calm Under Pressure
- Employee Coaching
- Policy Enforcement
Timeline
Customer Service Representative
Apple
01.2022 - Current
Customer Service Lead
Duke Energy
03.2018 - 12.2021
High School Diploma -
Thomasville High School