Destinia Yazzie
Maricopa,AZ
Summary
Dynamic and results-driven professional with extensive experience at Walgreens Boots Alliance, excelling in customer service and team leadership. Proven track record in training staff and implementing process improvements that enhance efficiency. Skilled in cash handling and problem-solving, consistently delivering exceptional service and fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens Boots Alliance
11.2024 - 08.2025
- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
Cashier
Walgreens Boots Alliance
03.2023 - 11.2024
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash drawer and balanced daily sales reports consistently.
- Ensured compliance with company policies and procedures during checkout processes.
Lead Customer Service Representative
Circle K
03.2021 - 12.2023
- Led team in delivering exceptional customer service, ensuring satisfaction and loyalty.
- Trained and mentored new representatives on effective communication and problem-solving techniques.
- Implemented process improvements to enhance efficiency in customer interactions and issue resolution.
- Managed escalated customer concerns, providing timely solutions and maintaining positive relationships.
Customer Service Representative
Circle K
10.2021 - 03.2022
- Processed transactions efficiently, ensuring compliance with company policies and procedures.
- Maintained cleanliness and organization of the store, enhancing customer experience.
- Collaborated with team members to achieve daily operational goals and improve service delivery.
- Managed inventory levels by restocking shelves, minimizing product shortages for customers.
Education
High School Diploma -
Shawnee High School
Shawnee, OKSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Quality control
- Daily reporting
- Shift leadership
- Cash handling
- Positive attitude
- Problem-solving
- Team leadership
- Sales and upselling
Timeline
Shift Lead
Walgreens Boots Alliance
11.2024 - 08.2025
Cashier
Walgreens Boots Alliance
03.2023 - 11.2024
Customer Service Representative
Circle K
10.2021 - 03.2022
Lead Customer Service Representative
Circle K
03.2021 - 12.2023
High School Diploma -
Shawnee High School