Destinie R. Ortiz
Phoenix,Arizona
Summary
10+ years in the mortgage lending industry, including back-end processing for loss mitigation, loan processing, product development, warehouse funding, escrow closing services, and wealth management client onboarding
Overview
13
13
years of professional experience
Work History
Administrative Operations Specialist
Brighton Jones Wealth Management
Scottsdale, AZ
12.2022 - Current
- Original hire to a new centralized group for the firm, assisted with phases to create a successful administrative team that would assist the company’s financial advisors and eventually all lines of business, including tax, charitable, and alternative investments with administrative requests
- Prepare and process all documentation related to client onboarding, implementation, and account confirmation
- Primary point of contact for Client Service teams around all operational and tactical service matters
- Follow processes and workflows in Salesforce for all client service-related issues and partner with Operations Manager to drive and enhance processes.
- Gather, organize, and input client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current
- Execute account maintenance tasks such as, account terminations and other special requests as directed.
- Handle money movement requests including capital calls, distributions, journals, trades, and asset transfers via Fidelity Investments Portal in Wealthscape
- Research and handle incoming inquiries from Client Service teams related to the troubleshooting and review of complex account and data discrepancies.
- Monitors daily Fidelity custodial alerts including service changes, new account opening, money movement, trading, etc.
- Partner with CS Operations Manager and internal teams to document, review, and update firm policies and procedures
- Participate in team meetings and collaborate with operations leadership team on ad hoc projects and/or initiatives designed to streamline firm policies and procedures around client and team support
- Provide support and respond to task requests from team members in a timely and accurate manner; follow up to ensure completion
Escrow Funder
Zillow Group
Scottsdale, AZ
05.2021 - 12.2022
- Coordinated federal bank wires and dispatched checks on time and without error
- Received in Earnest Money Deposits as they came into the queue
- Compared disbursements to Settlement Statement report to ensure accuracy
- Reviewed declined bank wires and resolved within the JPMorgan Chase site
- Sorted any incoming mail and deposited paper checks as they were received while locating proper account to be disbursed from
- Collaborated with Escrow Officers and Escrow assistants to ensure closings are disbursed accurately and within a timely manner
Senior Mortgage Warehouse Specialist
Western Alliance Bank
Phoenix, AZ
09.2020 - 04.2021
- In addition to the previous funding responsibilities, also processes Specialty Products such as NQM loans, Jumbos, Hospital Lines, Constructions loans and Construction Draws
- Trains new hires that come onboard as well as answering funding questions and processes to teammates
- Monitors loans that age on the line and applies principal curtailments until the loan is purchased from the assigned investor
- Escalates loans to management that may fall outside of our standard funding guidelines and process to avoid any unnecessary risks
Mortgage Warehouse Specialist
Western Alliance Bank
Phoenix, AZ
09.2018 - 09.2020
- Primarily responsible for auditing customer funding packages so the bank could effectively advance against warehouse repurchase facilities/revolving lines of credit
- Point of contact for customers/lenders in processing their funding requests
- Monitors disbursements to ensure they are released within a timely manner
- Apply superior decision-making techniques pertaining to inquiries, approvals, and funding requests to ensure they are within current policy and procedures
Product Development Specialist
On Q Financial Inc.
Scottsdale, AZ
01.2017 - 08.2018
- Developed and maintained mortgage lending products available to borrowers and prospective customers based on new investor setup from start to finish, primarily focusing on down payment assistance programs
- Communicate with lenders and program administrators to ensure all guidelines are current
- Revised company program guides for Loan Officers, Processors, Lock Desk, Disclosures, Underwriting, Closing, and Post Closing to ensure transactions are processed accurately as changes occur
- Prepare companywide communications to inform all departments of program, investor, and process changes
Loss Mitigation Loan Funder
Bank of America Home Loans
Chandler, AZ
05.2012 - 11.2016
- Processed and closed loss mitigation loans
- Closed loan types such as FHA/VA, FNMA, Conventional, GNMA, HAMP, and ALS
- Assist in training within the department
- Frequently assigned high priority special projects
- Assisted and resolved urgent escalations
- Tracked issues and provided reports to upper management and partners within credit, risk, and compliance
Mortgage Loan Processor
JPMorgan Chase
Tempe, AZ
06.2011 - 05.2012
- Collect and verified the borrower's personal information and financial documents
- Reviewed documents including income, credit, appraisal, and title insurance
- Prepared application for submission to underwriting until final approval
- Communicated consistently with Loan Officers and Underwriters to ensure closing deadlines are met
Education
Bachelor of Science - Finance And Economics
Grand Canyon University
Phoenix, AZ05-2026
Additional Trainings
Skills
- Problem Solving
- Attention to Detail
- Customer Relations
- Loan File Maintenance
- Analytical and Critical Thinking
- 10-Key Typing
- Microsoft Excel
- Time Management
- Data Entry
- Money movement
References
References available upon request.
Timeline
Administrative Operations Specialist
Brighton Jones Wealth Management
12.2022 - Current
Escrow Funder
Zillow Group
05.2021 - 12.2022
Senior Mortgage Warehouse Specialist
Western Alliance Bank
09.2020 - 04.2021
Mortgage Warehouse Specialist
Western Alliance Bank
09.2018 - 09.2020
Product Development Specialist
On Q Financial Inc.
01.2017 - 08.2018
Loss Mitigation Loan Funder
Bank of America Home Loans
05.2012 - 11.2016
Mortgage Loan Processor
JPMorgan Chase
06.2011 - 05.2012
Bachelor of Science - Finance And Economics
Grand Canyon University
Additional Trainings
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