Destiny Agee
La Pine,OR
Summary
Dynamic professional with extensive experience in customer service and front office managment at Meredith Lodging. Proven ability to enhance guest relations and streamline payment processing. Skilled in conflict resolution and database management, consistently delivering exceptional results while maintaining a well-organized environment. Committed to fostering positive experiences for clients and team members alike.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Meredith Lodging
Bend, OR
11.2024 - Current
- Handled sensitive information in a confidential manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained a clean and organized reception area to uphold company image.
Dog Groomer
Paws 4 Paradise
Sunriver, OR
06.2014 - Current
- Scheduled appointments for clients using online software programs.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Handled cash transactions accurately when accepting payment from customers.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Supervised apprentice groomers during daily operations.
Lead Housekeeper
Meredith Lodging
Sunriver, OR
10.2022 - 11.2024
- Developed standard operating procedures for housekeeping staff to follow in order to maintain cleanliness and safety standards.
- Provided guidance and support to team members while enforcing company policies and procedures related to housekeeping operations.
- Monitored inventory levels of linens, towels, toiletries, and other consumables used by housekeepers.
- Worked closely with management team to ensure all guest needs were met in a timely manner.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
- Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness.
- Assisted with deep cleaning projects such as carpet shampooing or window washing when necessary.
- Prepared work schedules for associates to promote proper staffing levels.
Lead Housekeeper
Vacasa Vacation Rentals
Bend, OR
09.2021 - 10.2022
- Analyzed feedback from guests regarding overall satisfaction with their stay; implemented changes based on customer feedback where appropriate.
- Resolved conflicts among staff members in an efficient manner while maintaining a professional attitude.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Inspected furniture for damage or stains in between guest stays.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education
High School Diploma -
Bend Senior High School
Bend06-2014
Skills
- Customer service
- Payment processing
- Database management
- Appointment scheduling
- Basic bookkeeping
- Conflict resolution
- Attention to detail
- Time management
- Communication skills
- Organizational skills
- Guest relations
- Front office management
- Email correspondence
- Client communication
References
References available upon request.
Timeline
Front Desk Receptionist
Meredith Lodging
11.2024 - Current
Lead Housekeeper
Meredith Lodging
10.2022 - 11.2024
Lead Housekeeper
Vacasa Vacation Rentals
09.2021 - 10.2022
Dog Groomer
Paws 4 Paradise
06.2014 - Current
High School Diploma -
Bend Senior High School