Destiny Berckefeldt
Cañon City,CO
Summary
Dedicated professional with 13 years of experience in customer service and food industries. Expertise in multitasking and thriving in fast-paced environments. Committed to delivering efficient and effective results while maintaining a clear distinction between work and personal life. Eager to further develop a career in customer service and the restaurant sector.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
common spirit health
Cañon City, Colorado
12.2025 - 05.2026
- Greeted patients and ensured positive first impressions upon arrival.
- Collected patient information and verified insurance details for appointments.
- Scheduled patient appointments using electronic health record systems efficiently.
- Answered phone calls and directed inquiries to appropriate departments promptly.
- Collaborated with clinical teams to streamline patient access procedures effectively.
- Safeguarded patient records to ensure confidentiality and compliance with HIPAA regulations.
- Educated patients about services and support resources to enhance their understanding of facility offerings.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Established patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments by answering inquiries and fulfilling requests. to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with current Medicare, Medicaid, and insurance guidelines. with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Photographer/Drink Runner
Royal Gorge Route Railroad
Cañon City, Colorado
10.2016 - 01.2026
- Coordinated photo shoots with passengers and staff to ensure smooth operations.
- Photographed special events, parties, and portraits.
- Researched and implemented new photography techniques to improve image quality.
- Managed equipment inventory and ensured proper maintenance of photography gear.
- Assisted in developing themed photo events that engaged customers and enhanced experience.
- Trained junior photographers on best practices in composition and lighting techniques.
- Edit photos using Adobe Photoshop and other software applications.
- Set up lights, backdrops, and props for shoots and events.
- Deliver quality products within deadlines established by clientele.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Delivered beverages to guests promptly and efficiently.
- Monitored drink orders to ensure timely service for patrons.
- Assisted bartenders by restocking supplies as needed.
- Communicated effectively with team members during busy shifts.
- Collaborated with waitstaff to enhance customer experience.
- Adapted to changing demands in a fast-paced environment.
- Greeted customers in a friendly and professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Attended regular staff meetings and training sessions conducted by restaurant management team.
- Prepared alcoholic beverages according to recipes and standards set by management team.
- Adhered strictly to company policy related to alcohol consumption while on the job.
- Assisted customers with menu selections.
- Cleaned bar area including wiping down counters, restocking glasses and utensils, organizing shelves and disposing of trash.
- Provided assistance to bartenders whenever needed; including gathering ingredients for cocktails or restocking liquors at the bar counter.
- Delivered food orders to the correct tables efficiently.
- Poured and served beverages to ensure guest satisfaction. when requested.
- Followed safety guidelines while handling hot plates or trays filled with food items.
- Performed cashier duties such as taking payments from customers for food and drink orders and providing change if necessary.
- Performed cashier duties such as taking payments from customers for food and drink orders and providing change if necessary.
Activities Assistant
Coronado Rehabilitation Center
Portales, New Mexico
01.2024 - 10.2024
- Coordinated transportation for residents to participate in off-site events.
- Maintained accurate records of resident participation in activities and programs.
- Organized recreational activities for residents to enhance social engagement.
- Assisted in planning and implementing therapeutic programs for diverse needs.
- Collaborated with healthcare staff to ensure resident safety during events.
- Facilitated group discussions to promote communication among residents.
- Developed creative materials for activities that stimulated cognitive function.
- Supported volunteers in executing planned events and recreational sessions.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Upheld positive quality of life standards for residents of all ability levels.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Server/Host
Applebee's Grill + Bar
Clovis, New Mexico
12.2023 - 06.2024
- Greeted and seated guests in a friendly and efficient manner.
- Took food and drink orders accurately from customers.
- Delivered food and beverages promptly to tables.
- Managed reservations and waitlists to optimize seating flow.
- Assisted with menu recommendations and special requests from guests.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness of dining area and server stations consistently.
- Handled customer inquiries and resolved concerns effectively.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
Customer Service Representative
Walgreens
Cañon City, Colorado
04.2021 - 03.2022
- Assisted customers with product inquiries and service-related questions.
- Processed customer transactions accurately and efficiently at the point of sale.
- Managed inventory levels and organized stock on shelves for easy access.
- Resolved customer complaints by providing appropriate solutions and support.
- Collaborated with team members to maintain a clean and welcoming store environment.
- Educated customers on promotions, sales, and loyalty programs available in-store.
- Trained new staff on customer service protocols and operational procedures.
- Utilized company software to track customer interactions and feedback effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Walmart
canon city, co
01.2021 - 03.2021
- Assisted customers with product inquiries and service-related questions.
- Processed customer transactions accurately and efficiently at the point of sale.
- Resolved customer complaints by providing appropriate solutions and support.
- Managed inventory levels and organized stock on shelves for easy access.
- Collaborated with team members to maintain a clean and welcoming store environment.
- Educated customers on promotions, sales, and loyalty programs available in-store.
- Trained new staff on customer service protocols and operational procedures.
- Utilized company software to track customer interactions and feedback effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Activities Assistant
Skyline Ridge Rehabilitation and Nursing Center
canon city, CO
08.2019 - 08.2020
- Organized recreational activities for residents to enhance social engagement.
- Assisted in planning and implementing therapeutic programs for diverse needs.
- Coordinated transportation for residents to participate in off-site events.
- Maintained accurate records of resident participation in activities and programs.
- Collaborated with healthcare staff to ensure resident safety during events.
- Facilitated group discussions to promote communication among residents.
- Developed creative materials for activities that stimulated cognitive function.
- Supported volunteers in executing planned events and recreational sessions.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Upheld positive quality of life standards for residents of all ability levels.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Organized and implemented activities to meet the individual needs of each resident.
- Assisted in the development of activity plans for residents on a weekly basis.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Provided emotional support when necessary during recreational activities.
- Maintained adequate supplies to meet activities needs.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
Education
High School Diploma -
Aim Global Academy
Canon City Co10-2020
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Cash management
- Customer service
- Attention to detail
- Time management
- Problem solving
References
- Dylan Douez (303) 434-2387 Douez1061@gmail.com
- Jade proctor (719) 799-8624 Pockets2645@gmail.com
- David Smith (719) 666-0883
Timeline
Patient Access Representative
common spirit health
12.2025 - 05.2026
Activities Assistant
Coronado Rehabilitation Center
01.2024 - 10.2024
Server/Host
Applebee's Grill + Bar
12.2023 - 06.2024
Customer Service Representative
Walgreens
04.2021 - 03.2022
Customer Service Representative
Walmart
01.2021 - 03.2021
Activities Assistant
Skyline Ridge Rehabilitation and Nursing Center
08.2019 - 08.2020
Photographer/Drink Runner
Royal Gorge Route Railroad
10.2016 - 01.2026
High School Diploma -
Aim Global Academy