Destiny Bilbo
Thibodaux,LA
Summary
With over 10 years of experience in customer service, a friendly, professional, and positive attitude is brought to every interaction. Passionate about helping others, ensuring guests and customers feel welcome, valued, and understood. Strong organizational skills and the ability to manage multi-line phone systems support handling high volumes of calls, texts, and emails efficiently. While typing and spelling speed are areas of ongoing improvement, a commitment to providing exceptional customer service remains a top priority. Customer inquiries, complaints, and service requests are addressed with a helpful and friendly attitude, with a focus on delivering a stellar customer experience.
Overview
14
14
years of professional experience
Work History
Front Desk Associate
Lafourche Mortgage & Loan
12.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Maintained cleanliness and organization of front desk area.
Seasonal Fireworks Retail Manager
Louisiana Fireworks
07.2022 - 07.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent communication skills during interactions with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
Bartender
5'o'clock Somewhere
06.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maximized profits, and revenue from thorough knowledge of product and services.
- Organized bar inventory and storage procedures to maintain in-stock to exceed customer demand.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Waitress
Bayou Delight
10.2010 - 01.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used POS system to close out patrons dinning experience.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables to increase turn over rate for customer satisfaction during high occupancy hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Executed opening, closing duties to keep restaurant efficiency and the team ready to meet customer demand.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
HL Bourgeois High School
Skills
- Exceptional Customer Service
- Multitasking & Time Management
Communication - Problem-Solving & Conflict Resolution
- Team Collaboration & Dependability
- Data Entry & Accuracy
- Scheduling & Routing
- POS System & Software Proficiency
Timeline
Front Desk Associate
Lafourche Mortgage & Loan
12.2023 - Current
Seasonal Fireworks Retail Manager
Louisiana Fireworks
07.2022 - 07.2022
Bartender
5'o'clock Somewhere
06.2017 - 03.2021
Waitress
Bayou Delight
10.2010 - 01.2015
High School Diploma -
HL Bourgeois High School
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