Destiny Boston
Soldotna
Summary
Dynamic manager with a proven track record at Aspen Hotel, excelling in client support and strategic team guidance. Enhanced customer satisfaction through effective decision-making and conflict resolution. Successfully cross-trained staff to boost performance and maintained budget control, driving profitability while ensuring a safe and organized environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Aspen Hotel
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Jefferson County High School
Jefferson City, TNSkills
- Client support
- Strategic team guidance
- Time management
- Decision-making
- Documentation and reporting
- Efficient shift scheduling
- Safety procedures
- Coaching and mentoring
- Inventory management
- Computer skills
Certification
CPR Certified
Timeline
Manager
Aspen Hotel
03.2021 - Current
Jefferson County High School
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