DESTINY CASTRO
LACEY
Summary
Dynamic Patient Access Data Specialist with a proven track record at Multicare Behavioral Health, excelling in data management and crisis intervention. Enhanced administrative efficiency and streamlined scheduling processes, resulting in improved service delivery. Strong communicator and team collaborator, dedicated to fostering a supportive environment for both staff and clients.
Overview
4
4
years of professional experience
Work History
Patient Access Data Specialist
Multicare Behavioral Health
Lakewood
11.2023 - Current
- Provides comprehensive scheduling support for clinicians across three organizations and various departments, effectively managing schedule templates and resolving conflicts.
- Manages referrals from community schools by assessing student insurance coverage and further referring them to appropriate services.
- Manages referrals from PCP by assessing insurance coverage and scheduling appropriate appointments.
- Schedules youth for inpatient mental health group sessions as well as acts as a liaison between front desk scheduling and partner organizations to ensure children receive mental health services.
- Finds crisis coverage for adult outpatient services when assigned clinicians are unavailable, ensuring continuity of care.
- Coordinates mandatory training sessions and orientations for new hires and interns.
- Improve administrative team processes, enhancing organization and reducing errors.
- Responsible for blocking clinician templates that are out sick and sending appropriate correspondence to depts, as well as finding coverage if necessary.
Medical Receptionist BH
Multicare Behavioral Health
Lakewood
02.2024 - 11.2024
- Assess new client needs and send appropriate information to screening team.
- Verify insurance coverage through ProviderOne platform.
- Schedule new clients with appropriate clinicians based on information provided by assessors.
- Schedule medication appts within a certain time frame.
- Assist clients with ROI forms to ensure accuracy.
- Check the clinician log each day to ensure availability for new clients.
Site Manager
Discovery Health MD
Puyallup
01.2022 - 01.2024
- Oversaw compliance with PPE guidelines to enhance workplace safety.
- Coordinated end of day procedures to ensure accuracy and compliance.
- Trained new and existing staff on updated procedures.
- Mediated staff conflicts to foster a collaborative work environment.
- Properly checks patients in while verifying personal information.
- Match patient information at end of day to ensure accurate information is released.
- Prepared all end of day documents to be sent to the department of health.
- Maintained communication with upper management as well as the department of health.
- Addressed and resolved scheduling conflicts to ensure efficient operations.
- Traveled to different locations to provide support with registration and checking patients in.
- Ordered vaccines and accepted them through WAIIS.
- Updated new standing orders based on CDC guidelines.
Education
High School Diploma -
Steilacoom High School
Steilacoom06-2017
Skills
- Medical scheduling
- Data administration
- Data management
- HIPAA
- Workflow optimization
- Patient advocacy
- Onboarding processes
- Time Management
- Management
- Problem solving
- Team collaboration
- Effective communication
- Communication
- Attention to detail
- Team Oriented
Timeline
Medical Receptionist BH
Multicare Behavioral Health
02.2024 - 11.2024
Patient Access Data Specialist
Multicare Behavioral Health
11.2023 - Current
Site Manager
Discovery Health MD
01.2022 - 01.2024
High School Diploma -
Steilacoom High School