Michal Nolden
Pittsburgh,PA
Summary
Versatile and results-oriented professional with extensive experience in patient access and customer service roles, notably at METRO COMMUNITY HEALTH CENTER. Excelled in insurance verification and medical scheduling, demonstrating exceptional time management and interpersonal skills. Proven track record of enhancing patient satisfaction and streamlining front desk operations, contributing to improved efficiency and service quality.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
METRO COMMUNITY HEALTH CENTER
Pittsburgh, US
04.2021 - Current
- Collaborated with clinical and administrative staff to meet patient needs.
- Ensured all required forms were completed accurately prior to patient visit.
- Processed patient co-pays, and other payments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Called insurance companies and verified patient coverage.
Warehouse Worker
Chris Candies
Pittsburgh, PA
08.2017 - 04.2021
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Met or exceeded target for on-time customer shipments.
- Set up and operated production machinery according to specific standards and protocols of company.
- Monitored product quality throughout the manufacturing process to ensure customer satisfaction.
Temp Customer Service Rep for Citizens Bank
Ranstand
Pittsburgh, PA
01.2013 - 05.2013
- Maintained current knowledge of bank products and services offered at branch location.
- Adhered to company's established protocols for handling confidential data.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
Customer Service Sales Rep
Full Service Network
04.2012 - 12.2012
- Duties included: making outbound calls to customers to see if we could get customer a lower telephone bill by getting the customer to switch over to full service
Temp Customer Service Rep
Dial America Marketing
McKeesport, PA
02.2011 - 12.2011
- Managed incoming calls from prospective health insurance clients efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
Child Care Worker
The Hammond Family Daycare
Willisburg, PA
06.2008 - 05.2009
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained safe play environment.
- Monitored attendance records on a daily basis.
- Secured indoor and outdoor premises to protect children.
- Reported any concerning behaviors or issues to supervisors immediately.
- Communicated with parents about daily activities and any concerning behaviors.
Overnight Cashier
Wal-mart Super Center
North Versailles, PA
08.2004 - 04.2005
- Balanced the daily register receipts with cash on hand at the end of each shift.
- Stocked shelves with merchandise and ensured proper display according to company standards.
- Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums.
- Followed established safety procedures when handling money and other valuable items.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
None - Criminal Justice
Community College of Allegheny County
Pittsburgh, PA01.2025
Diploma - general
East Allegheny High School
Pittsburgh, PA06.2002
Skills
- Microsoft Office
- Typing
- Time management
- Insurance verification
- Medical office experience
- Medical Scheduling
- Medical records
- Medical terminology
- Clerical experience
- Co-payment collection
- Insurance information collection
- Insurance verification
- Appointment scheduling
- Front desk operations
References
References available upon request.
Timeline
Patient Access Specialist
METRO COMMUNITY HEALTH CENTER
04.2021 - Current
Warehouse Worker
Chris Candies
08.2017 - 04.2021
Temp Customer Service Rep for Citizens Bank
Ranstand
01.2013 - 05.2013
Customer Service Sales Rep
Full Service Network
04.2012 - 12.2012
Temp Customer Service Rep
Dial America Marketing
02.2011 - 12.2011
Child Care Worker
The Hammond Family Daycare
06.2008 - 05.2009
Overnight Cashier
Wal-mart Super Center
08.2004 - 04.2005
None - Criminal Justice
Community College of Allegheny County
Diploma - general
East Allegheny High School
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