Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Chatfield

Atlanta,GA

Summary

Dedicated and driven individual with a Bachelor's Degree in Biology and hands-on experience in healthcare settings. Proven ability to collaborate with multidisciplinary teams, deliver patient-centered care, and execute clinical procedures with precision. Skilled in patient assessment, medical history documentation, and treatment planning. Committed to continuous learning and professional development in the field of medicine. Adept at handling high-pressure situations with a compassionate approach. Eager to leverage strong communication skills, clinical knowledge, and enthusiasm for patient care.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Upbeat and friendly, with exceptional communication and problem-solving skills. Proficient in managing customer inquiries and conflict resolution, ensuring customer satisfaction through efficient service. Committed to creating positive customer experiences and fostering long-term relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Coordinator

Home Depot
01.2023 - 01.2024
  • Provided information to customers on products or services
  • Worked with supervisory team to meet customer needs
  • Trained new retail team members in customer service and company policies
  • Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Healthcare Customer Service Representative

Right At Home Healthcare Agency
01.2018 - 11.2019
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Education

Bachelor of Science - Biology

Kennesaw State University
Kennesaw, GA
05-2024

Skills

  • BLS Certified
  • CPR Certified
  • First Aid Certified
  • Customer focus
  • Microsoft outlook, word, and Excel
  • Excellent time management skills
  • Product knowledge
  • Exceptional interpersonal communication

Timeline

Customer Service Coordinator

Home Depot
01.2023 - 01.2024

Healthcare Customer Service Representative

Right At Home Healthcare Agency
01.2018 - 11.2019

Bachelor of Science - Biology

Kennesaw State University
Destiny Chatfield