Destiny Cortez
Victoria’s Secret
Frederick,MD
4
years of professional experience
Dynamic team player with proven customer service excellence at Victoria’s Secret, adept at multitasking and problem-solving. Leveraged strong cash handling and teamwork skills to enhance customer satisfaction and meet rigorous sales targets. Known for reliability and an outgoing personality, consistently achieving goals in high-pressure environments.
Work History
Sales Associate
1 Year 9 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier / Customer Service
8 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Team Member
1 Year 9 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma - School
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Listening skills
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Cash handling
Flexible schedule
Languages
Spanish
Professional Working
Timeline
Sales Associate
Victoria’s Secret
09.2024 - CurrentRead More
Cashier / Customer Service
The Lube Center
09.2023 - 05.2024Read More
Team Member
McDonald’s
03.2022 - 12.2023Read More
Frederick High School
High School Diploma from School
Read More