Destiny Coursey
Seattle,WA
Summary
Hardworking and reliable employee with a history of providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Cashier
Arco Gas Station
Renton, WA
06.2021 - Current
- Operated cash register or POS system to receive payment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity inside and outside of the store.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved customer complaints in a professional manner.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared purchase orders and sent to distributors and suppliers.
- Daily and monthly inventory on store merchandise.
- Added and updated products in the system.
Kitchen Hand
Pensive Foods
Kent, WA
01.2021 - 05.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Packaged food in a timely manner to go out for delivery.
Customer Service Representative
Lowes Home Improvment
Seattle, WA
06.2014 - 08.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed online orders and have them ready before pickup.
- Processed refunds and check out in a timely manner.
Skills
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Detail-Oriented
- Staff Training
- POS Systems
- Inventory Control
- Time Management
- Customer Assistance and Interaction
- Listening Skills
- Problem-Solving Skills
Timeline
Cashier
Arco Gas Station
06.2021 - Current
Kitchen Hand
Pensive Foods
01.2021 - 05.2021
Customer Service Representative
Lowes Home Improvment
06.2014 - 08.2016
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