Destiny Dahman
Niles,OH
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
Dunkin' Brands
Niles, OH
09.2024 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Guided management and supervisory staff to promote smooth operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Administered employee discipline through verbal and written warnings.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained updated knowledge through continuing education and advanced training.
General Merchandise Manager
Target
09.2016 - 09.2024
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Picked orders, scanned products and packed boxes.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Prep Cook
Chipotle
01.2013 - 12.2015
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Managed opening and closing shift kitchen tasks.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
Deli/cooler Manager
GFS Marketplace
10.2011 - 01.2013
- Oversaw food preparation and monitored safety protocols.
- Observed quality assurance standards to optimize freshness of deli products.
- Inventoried food products and associated materials on weekly basis.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
High School Diploma -
John Adams
Skills
- Team Leadership
- Customer Service
- Communication
- Project Manager Supervision
- Complex Problem-Solving
- POS Inventory System Operation
- Critical Thinking
- Inventory Accuracy
- Operations Management
- Time management
- Visual Merchandising
- Coaching and Mentoring
- Budget management
- Inventory control
- Sales forecasting
- Performance evaluation
- Report preparation
- Conflict resolution
- Labor cost controls
- Profit and loss accountability
- Performance improvement
- Training and coaching
- Schedule management
Timeline
General Manager
Dunkin' Brands
09.2024 - Current
General Merchandise Manager
Target
09.2016 - 09.2024
Prep Cook
Chipotle
01.2013 - 12.2015
Deli/cooler Manager
GFS Marketplace
10.2011 - 01.2013
High School Diploma -
John Adams