Destiny DeBaun
Bloomington,IN
Summary
Dedicated Personal Banker with proven cash handling and transaction accuracy skills. Committed to enhancing customer experiences through active listening and relationship building. Always punctual and detail orientated.
Overview
13
13
years of professional experience
Work History
Personal Banker
German American Bank
10.2019 - Current
- Facilitated account opening processes, ensuring compliance with regulatory standards.
- Mentored junior bankers on best practices in customer service and sales techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Restaurant Manager
Chick-fil-A
03.2018 - 10.2019
- Led daily operations to ensure exceptional guest experiences and adherence to quality standards.
- Mentored and trained staff in customer service techniques, enhancing team performance and engagement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Smokin Jacks Rib Shack
08.2013 - 08.2018
- Supervised front-of-house operations to ensure exceptional customer service and adherence to quality standards.
- Developed shift schedules to optimize labor costs while maintaining staffing needs during peak hours.
- Analyzed daily sales reports to identify trends, informing menu adjustments and promotional strategies.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
High School Diploma -
Bloomington High School North
Bloomington, IN05-2016
Skills
- Cash handling
- Positive attitude
- Relationship building and management
- Attention to detail
- Active listening
- Task prioritization
Accomplishments
- Completed an Integrated Selling course
- Became training mentor of Bloomington market
Timeline
Personal Banker
German American Bank
10.2019 - Current
Restaurant Manager
Chick-fil-A
03.2018 - 10.2019
Restaurant Manager
Smokin Jacks Rib Shack
08.2013 - 08.2018
High School Diploma -
Bloomington High School North