Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Deese

Bremen,GA

Summary

Dynamic customer service professional with extensive experience at World Finance, excelling in customer experience management and stress tolerance. Proven track record in enhancing client satisfaction and resolving disputes effectively. Skilled in data entry and maintaining professionalism, contributing to a positive and organized environment.

Overview

7
7
years of professional experience

Work History

Front Desk Customer Service Representative

World Finance
02.2024 - Current
  • Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
  • Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.

Server

Waffle House
02.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Credit Manager

Farmer's Furniture
01.2022 - 01.2024
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.

Manager

Post 55 LLC
03.2020 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate Of Applied Business - Business

West Georgia Technical College
Waco, GA

Skills

  • Professionalism and courtesy
  • Customer experience management
  • Data entry
  • Stress tolerance
  • Administrative support
  • Customer service
  • Reliability

Timeline

Front Desk Customer Service Representative

World Finance
02.2024 - Current

Credit Manager

Farmer's Furniture
01.2022 - 01.2024

Manager

Post 55 LLC
03.2020 - 01.2022

Server

Waffle House
02.2018 - Current

Associate Of Applied Business - Business

West Georgia Technical College

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