Destiny Delarosa
Johnstown,colorado
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Liberty Firearms Institute. Demonstrates strong work ethic and integrity, adept in POS system operations and managing high-stress situations. Excelled in building customer relationships, significantly contributing to repeat business. Skilled in multitasking and maintaining confidentiality, embodying patience and empathy in every interaction.
Overview
6
6
years of professional experience
Work History
Cashier
Liberty Firearms Institute
03.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Scheels Sporting Goods
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist
Mike Shaw Subaru Greeley
08.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices..
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled store accounting and finances to ensure everything was correct.
Sales Associate
Party America
09.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Receive merchandise and manage inventory
Education
High School Diploma -
Greeley Central High School
Greeley, CO08.2022
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Ability to work in fast paced environments
- Written and verbal communication
- POS system operations
Timeline
Sales Associate
Scheels Sporting Goods
11.2023 - 03.2024
Cashier
Liberty Firearms Institute
03.2023 - Current
Receptionist
Mike Shaw Subaru Greeley
08.2022 - 09.2023
Sales Associate
Party America
09.2018 - 06.2020
High School Diploma -
Greeley Central High School
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