Destiny DeLoney
Albuquerque,NM
Summary
Hello! My name is Destiny and I have ranged from working with food service and now to sales. Since November of 2019, I have had experience with customers and have learned how to adapt and provide the best solution for any given issue. I am also familiar with handling cash and being able to use different computer systems to type up reports. I am a fast learner and willing to put in the hard work by any means necessary and I’m very capable of overcoming any obstacle that is put in my path.
Overview
4
4
years of professional experience
Work History
Crew Member
Dion's
Albquerque, NM
11.2019 - 05.2021
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Verified orders and bagged items for easy transport.
- Assisted customers with product, promotion and policy information.
- Operated cash register, collected payments, and provided accurate change.
Barista
Starbucks, Barista
Albuquerque, NM
06.2021 - 03.2022
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Front Desk Associate
Massage Envy
Albuquerque, NM
03.2022 - Current
- At Massage Envy, I have become very familiar with being able to connect with any new client we may receive. This includes checking them in and out of their sessions, rescheduling appointments, and typing up reports about their visit. My customer service skills have excelled tremendously and I love being able to connect with people and find new ways to make their visit more comfortable. After only being with the company for under a year, in February of 2023, I received a Front Desk Associate of The Year award for the year of 2022.
- My skills in retail/sales have also improved over the years. I do very well at overcoming any objections that may be given to me in regards of our membership. Seeking the client out and figuring out why our plan would benefit them most based on their personal needs is always my end goal.
- Some additional roles include restocking lobby and making sure everything is pristine, folding laundry, sweep & mop, taking out trash, cleaning bathrooms, and vacuuming.
Barista
Target
Albuquerque, NM
06.2022 - 09.2022
- Many shifts I worked independently which included preparing drinks, preparing meals, and handling the register consecutively.
- I became very good at being able to handle myself under large amounts of pressure while remaining calm and allowing the customer to have a good visit.
- This role also included restocking the area, making sure the area was clean, cleaning dishes, and receiving work orders from the back of warehouse.
Education
High School Diploma -
Highland High School
Albuquerque, NM05.2021
Some College (No Degree) - Nursing
Central New Mexico Community College
Albuquerque, NMSkills
- Appointment Scheduling
- Typing 55 WPM
- Paperwork Processing
- Payment Processing
- Organization and Prioritization
- Calm Under Pressure
- Cash Handling
- Sales expertise
Timeline
Barista
Target
06.2022 - 09.2022
Front Desk Associate
Massage Envy
03.2022 - Current
Barista
Starbucks, Barista
06.2021 - 03.2022
Crew Member
Dion's
11.2019 - 05.2021
High School Diploma -
Highland High School
Some College (No Degree) - Nursing
Central New Mexico Community College