Destiny Featherly
Colorado Springs,CO
Summary
Dynamic leader with proven success at McDonald, adept in strategic planning and team leadership. Excelled in enhancing customer satisfaction and team productivity through effective problem-solving and staff development. Skilled in verbal communication and cross-functional teamwork, I fostered a culture of continuous learning and achieved significant departmental goals.
Overview
2
2
years of professional experience
Work History
Manager
McDonalds
06.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Manager
McDonalds
11.2022 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Bachelor of Arts - Education
University of Colorado Colorado Springs
Colorado Springs, CO05.2028
High School Diploma -
Lawrence County High School
Lawrenceburg, TN05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
Timeline
Manager
McDonalds
06.2024 - Current
Manager
McDonalds
11.2022 - 05.2024
Bachelor of Arts - Education
University of Colorado Colorado Springs
High School Diploma -
Lawrence County High School
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