Destiny Grant
Bloomfield,CT
Summary
Results-driven retail professional with over 5 years of customer service experience and 3+ years of leadership in retail operations and merchandising. Skilled in freight management,visual management, inventory control, and team leadership. Known for driving strong customer experiences, maintaining organized sales floors, and improving store efficiency through effective team coordination and merchandising execution.
Overview
5
5
years of professional experience
Work History
Freight Lead
Big Lots
Newington, CT
05.2023 - 09.2024
- Leading the freight team and provides planning and direction during sales floor merchandising
- Preparation, truck unload, stocking, ticketing and back room organization
- When serving as manager on duty, leads and provides direction to store associate performing
- Cashiering, customer service, recovery, and furniture transactions
- Provide training, and coaching to freight team members regarding freight flow process and furniture
- Assembly
- Analyze and evaluate staffing and scheduling needs for all freight flow process based on projected
- Carton counts and payroll allocation on a weekly basis
- Provide feedback to store leadership regarding the team’s performance and ability to meet freight
- Metrics
- Serves in the manager in duty role as needed including opening and closing the store
- Drives customer experience and ensure resolution of customer issues
Merchandising manager
Dollar Tree
Bloomfield, CT
02.2022 - 08.2022
- Assist with hiring, training, and development of store associates
- Perform opening and closing procedures
- Assist the store manager in protecting and securing all company assets, including store cash
- Maintain all areas of the store, including the stockroom and sales floor to company standards
- Process all SSC corporate directives including pull and hold/destroy, task compliance, key survey information
- Assist the store manager in in the management of freight flow
- Assist the store manager in planning and implementing monthly sales planners
Operations Assistant Manager
Dollar Tree
Bloomfield, CT
03.2021 - 01.2022
- Assist with all store functions and day-to-day store activities as directed by the Store Manager
- Perform opening and closing procedures
- Manage a professional and friendly environment for customers, employees, and supervisors
- The main focus is to maintain the front end of the store, along with the sales floor and stockroom
- Including recovery and go backs
- Receive truck and deliveries
- Process damaged merchandise daily
- Keep the checkout area clean and full of merchandize to drive in more sells
- Work on the cash register
- Keep the coolers and fridge full of merchandize
- Displays are refilled daily such as balloons, batteries, sunglasses, etc
- Direct supervisory responsibility for associates
- Assist with receipt and return of DSD merchandise
- Follow all guidelines
Warehouse Associate
Amazon
Windsor, CT
06.2020 - 10.2020
- Selecting, packing and shipping orders
- Receive and put away inventory
- Get customers orders ready and pack them up
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Work on small or large teams that support each other
Sales Associate
Curly Star
Manchester, CT
09.2019 - 08.2020
- Sell hair products, extensions, wigs, etc. to customers
- Help customer find the correct products they’re looking for
- Cashier
- Cleaning the store
- Restocking the shelves
Education
High School Diploma -
Connecticut International Baccalaureate Academy
East Hartford, CT06-2018
Skills
- Retail merchandising
- freight & inventory management
- Team leadership & staff training
- Visual merchandising & sales floor recovery
- Customer experience & conflict resolution
- Stockroom organization
- Opening & closing store operation
- cash handling & asset protection
Timeline
Freight Lead
Big Lots
05.2023 - 09.2024
Merchandising manager
Dollar Tree
02.2022 - 08.2022
Operations Assistant Manager
Dollar Tree
03.2021 - 01.2022
Warehouse Associate
Amazon
06.2020 - 10.2020
Sales Associate
Curly Star
09.2019 - 08.2020
High School Diploma -
Connecticut International Baccalaureate Academy