Destiny Grubbs
Lynchburg,VA
Summary
Detail-oriented healthcare professional with 9+ years of experience in medical scheduling, insurance verification, payer relations, and patient access. Certified Billing and Coding Specialist (CBCS) with expertise in ICD-10, CPT coding, and EMR systems including Epic, Cerner, Aria. Proven track record of improving claims accuracy, reducing denials, and supporting revenue cycle operations. Known for cross-functional collaboration, accuracy, and patient-centered service. Seeking to apply clinical and administrative expertise in a Coding Specialist role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead OBGYN Patient Access Specialist
Johnson Health Center
Lynchburg, VA
- Verified insurance eligibility and handled pre-authorization processes
- Supervised front desk operations and trained incoming administrative staff
- Assisted patients with reduced fee applications and billing concerns
Payer Specialist
Centra Health
Lynchburg, VA
05.2025 - Current
- Conduct insurance reviews and secure authorizations for procedures, radiology, VA patients, oral medications, and chemotherapy treatments
- Collaborate closely with case management and coding teams to reduce payer denials and ensure compliance
- Work directly with the oncology coding team to ensure accurate coding for radiology, procedures, and outside facility appointments
- Resolve complex claim issues, including medical necessity denials, and process appeals for denied services
- Monitor payer policy changes and support clinical teams in aligning documentation for approval
Senior Medical Office Associate – Oncology/Hematology
Centra Health
Lynchburg, VA
01.2019 - 05.2025
- Schedule oncology treatments, diagnostic imaging, surgical procedures and specialist visits
- Interface with UVA Stem Cell Clinic to manage patient transplant timelines and immunizations. Worked alongside the medical director of the stem cell transplantation program at UVA Comprehensive Cancer Center
- Interpret chemotherapy orders alongside doctors and charge nurses for accurate scheduling
- Collaborate with prior authorization staff and coding teams for approvals
- Maintain EMR accuracy to support clinical workflows and billing
Patient Access Coordinator
OrthoVirginia
Lynchburg, VA
06.2016 - 10.2018
- Scheduled diagnostics, procedures, and orthopedic appointments and collected copays and insurance data
- Registered ER and outpatient patients, ensuring documentation compliance
- Coordinated with providers to maintain efficient patient flow and accurate records
Education
High School Diploma -
Amherst County High School
Amherst, VA01.2013
Skills
- Medical Coding & Billing (CBCS Certified)
- Insurance Verification & Pre-Authorization
- ICD-10, CPT, HCPCS Coding
- EMR Systems: Epic, Aria, Cerner, UVA Systems
- Claims Follow-up & Denial Management
- HIPAA Compliance & Patient Privacy
- Patient Scheduling & Coordination
- Microsoft Office Suite (Excel, Outlook, Word)
- Medical Terminology & Anatomy
Certification
- Certified Billing and Coding Specialist (CBCS) – MedCerts | Valid 2025–2027
- Certified Professional Coder (CPC) – In Progress (AAPC)
Timeline
Payer Specialist
Centra Health
05.2025 - Current
Senior Medical Office Associate – Oncology/Hematology
Centra Health
01.2019 - 05.2025
Patient Access Coordinator
OrthoVirginia
06.2016 - 10.2018
Lead OBGYN Patient Access Specialist
Johnson Health Center
High School Diploma -
Amherst County High School
Education & Certification
- MedCerts — Medical Billing and Coding Professional
- Online | Expected Completion: Sept 2027
- Certified Billing and Coding Specialist (CBCS) – Certified 2025–2027
- Currently pursuing Certified Professional Coder (CPC) certification through AAPC
- Coursework: Insurance & Billing, ICD-10/CPT/HCPCS Coding, Human Anatomy, Medical Terminology, Allied Health Professionalism