Destiny Haynie

Assist policyholders with filing auto glass claims

Answer inbound calls assisting policy holders with comprehensive coverage inquires.

Make outbound calls to policyholders to assist in completing claims and scheduling service

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

• Walked customers through common software configurations to maximize service functionality.

• Supported customers with online billing, access, and account issues.

• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

• Handled customer service issues by providing guidance or escalating for advanced support.