Destiny Jefferson
Byram,United States
Summary
Hardworking and reliable Customer Service representative with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
06.2024 - 07.2025
- Assisted with customer service initiatives to increase customer satisfaction.
- Built strong relationships with customers and maintained a high level of customer satisfaction.
- Resolved customer complaints in a professional and timely manner.
- Maintained accurate customer records and tracked customer service metrics.
- Provided timely follow-up to ensure customer satisfaction.
- Investigated and resolved customer complaints in a timely and efficient manner.
- Assisted customers with account setup and product activation.
Shift Supervisor
CVS
Madison, Ms
08.2022 - 05.2023
- Manage the operations of a team during work shift
- Making sure store goals are met
- Handling customer's complaints and inquiries to maintain high levels of customer service
- Resolving conflicts and addressing employee issues
Cashier
Sams Club
Pearl
07.2021 - 07.2022
- Customer Service
- Time Management
- Helping Customers Check Out
- Cleaning / Stocking
Education
High School Diploma -
Terry High School
Terry, Ms05.2021
Skills
- Time Management
- Empathy
- Patience
- Call Management
- Tech Troubleshooting
- Problem Solving
- Tone control
- Multitasking
- Clear Verbal Communication
- Active Listening
- Typing
- Quick learning
- Microsoft Outlook
- Data entry
- Planning
- Scheduling
- Conflict resolution
- Account management
- Team leadership
- Problem solving
- Time management
Timeline
Customer Service Representative
Conduent
06.2024 - 07.2025
Shift Supervisor
CVS
08.2022 - 05.2023
Cashier
Sams Club
07.2021 - 07.2022
High School Diploma -
Terry High School
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