Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Jones

Oconto Falls,WI

Summary

Compassionate and service‑focused professional with experience assisting patients, resolving insurance concerns, and maintaining organized medical records. Known for empathy, patience, and strong communication skills. Skilled in CRM software, MedTech procedures, and documentation practices that support smooth operations and positive client experiences.

Overview

2
2
years of post-secondary education
11
11
years of professional experience

Work History

Caregiver

Visiting Angels
01.2020 - 12.2025
  • Delivered daily care and support to residents with cognitive and physical limitations, enhancing their safety and comfort.
  • Monitored vital signs and behavioral changes to support ongoing health assessments, contributing to reduced fall‑risk incidents.
  • Administered medications according to MedTech standards and maintained accurate documentation.
  • Documented resident activities, behaviors, and concerns in end‑of‑shift reports to ensure continuity of care.
  • Prepared individualized meals and maintained a clean, organized environment.

Health Insurance Agent / Team Support

TTEC
01.2015 - 12.2024
  • Assisted clients with insurance questions, billing issues, and eligibility concerns, ensuring adherence to HIPAA compliance standards.
  • Enhanced customer satisfaction by providing clear communication and diligent follow-through on inquiries.
  • Used CRM systems and Python‑based tools to manage client records and streamline daily tasks.
  • Streamlined workflows using AI-supported resources, contributing to reduced callbacks and improved handle time.

Education

Associates Degree - Master Medical Records Technician

IMBC
Erie, PA
01.2017 - 02.2019

Skills

  • Customer Service
  • CRM Software
  • Python Tools
  • Documentation
  • Medication Administration
  • HIPAA Compliance
  • Caregiving
  • Treatment Plans
  • Team Support
  • HubStaff

Timeline

Caregiver

Visiting Angels
01.2020 - 12.2025

Associates Degree - Master Medical Records Technician

IMBC
01.2017 - 02.2019

Health Insurance Agent / Team Support

TTEC
01.2015 - 12.2024
Destiny Jones