DESTINY LANHAM
Wichita,KS
Summary
Well-driven Customer Service Advisor with 10+ years of Customer Service experience in a professional environment. Outgoing and detail oriented. I excel in building and growing client relationships. Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Office Manager
Midwest Hearing Aids
Wichita, KS
10.2021 - Current
- Maintained confidential records relating to personnel matters.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained filing system for records, correspondence and other documents.
Cosmetologist
SPORTS CLIPS
Wichita, Kansas
10.2012 - 10.2021
- Suggested treatments and styles to suit customers' appearance and desired look to build client relationships.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Created marketing advertisements to increase sales and analyze industry trends.
- Supported reception efficiency by taking phone calls, inputting appointments, collecting payments, handling the cash register and bank deposits.
- Identify skill development needs and maintain continuing education for those skills.
- Time management and organization to ensure great customer service for each client.
Lead Admissions Advisor, Front Desk Coordinator
CRAVE BEAUTY ACADEMY
Wichita, Kansas
04.2017 - 05.2020
- Proficient in multi-application knowledge, database management/ processing.
- Set up and manage paper or electronic filing systems, record information, update paperwork, maintain documents, attendance records, correspondence, or the material.
- Managed and organized projects or contribute to committee or teamwork.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Scheduled, organized and confirmed client meetings and appointments with office employees and collected vital information.
Real-estate Agent
J. P. WEIGAND & SONS INC
Wichita, Kansas
06.2015 - 04.2017
- Providing the client with all financial materials (i.e. Calculating closing costs and mortgage payments) to ensure security throughout the buying process.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Reviewed market research data and changed sales plans accordingly.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
Education
High School Diploma -
Campus High School Haysville
Wichita, KS05.2008
Cosmetology
Xenon International Academy IV, Inc.
Wichita, KS11.2009
Real Estate License - Real Estate
Real Estate School
Wichita, KS05.2015
Skills
- Microsoft Office
- Quikbooks
- Entering payroll
- Social Media Marketing
- Product Sales
- Time Management
- Data Entry
- Relationship Building
- Adaptable to Changing Client Needs
- Creativity and Originality
- Appointment Scheduling
- New Technique Development
Timeline
Office Manager
Midwest Hearing Aids
10.2021 - Current
Lead Admissions Advisor, Front Desk Coordinator
CRAVE BEAUTY ACADEMY
04.2017 - 05.2020
Real-estate Agent
J. P. WEIGAND & SONS INC
06.2015 - 04.2017
Cosmetologist
SPORTS CLIPS
10.2012 - 10.2021
High School Diploma -
Campus High School Haysville
Cosmetology
Xenon International Academy IV, Inc.
Real Estate License - Real Estate
Real Estate School
Similar Profiles
Eldi KondiEldi Kondi
Hearing Aid Dispenser at Stamou Signia Hearing AidsHearing Aid Dispenser at Stamou Signia Hearing Aids
Breelyn RoachBreelyn Roach
Receptionist at East Texas Hearing AidsReceptionist at East Texas Hearing Aids
Salima KhanSalima Khan
ADMIN /Accounting Assistant at COMFORT HEARING AIDSADMIN /Accounting Assistant at COMFORT HEARING AIDS