Destiny Long
Mobile,AL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Mortgage Loan Originator
Union Home Mortgage
02.2023 - Current
- Develop referral contacts (realtors, builders, professional and personal contacts)
- Communicate with applicants and providing timely updates throughout mortgage process
- Completes mortgage applications for submission to loan processing and underwriting department
- Knowledge of residential mortgage processing, underwriting, and closing procedures
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Explained different types of loans pertaining to client situations
Vehicle Acquisitions Manager
AutoNation Honda at Bel Air Mall
08.2022 - 02.2023
- Collaborated with private sellers to identify and acquire used vehicles that met the dealership's inventory needs.
- Negotiated vehicle purchases with sellers, ensuring competitive pricing and favorable terms for the dealership. Proficiently handled the paperwork and logistics associated with each acquisition.
- Determined wholesale and retail prices
- Created and executed reconditioning plan to prepare vehicle for sale
- Used sound judgment, research, and excellent interpersonal skills to make offers on vehicles and close sales
- Fostered positive relationships with sellers, ensuring they had a positive experience with the dealership to encourage future transactions.
Warranty Administrator
AutoNation Chrysler Dodge Jeep Ram Mobile
01.2021 - 04.2021
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Prepared warranty claims and submitted to the appropriate party
- Established and maintained relationships with the manufacturer's designated warranty representative.
- Flagged technicians for the hours earned on the service performed.
- Assisted Service Advisors and technicians with any warranty related questions.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Used Vehicle Service Writer
AutoNation Chrysler Dodge Jeep Ram Mobile
08.2019 - 01.2021
- Played a key role in the service department by writing service tickets for used vehicles taken in on trade, ensuring a smooth and efficient service process.
- Recommended necessary repairs and maintenance based on vehicle condition, ensuring safety and customer satisfaction.
- Created comprehensive service tickets that included estimated costs, parts required, and labor hours.
- Collaborated with service technicians and parts departments to ensure timely completion of service work.
- Maintained accurate service records and documentation for all trade-in vehicles, contributing to transparency and accountability.
- Utilized CDK systems to write service repair orders (ROs) for vehicles, optimizing the service process.
Service BDC Representative and Appointment Coordinator
AutoNation Chrysler Dodge Jeep Ram Mobile
10.2018 - 08.2019
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Answered incoming customer calls to solve problems, enter orders, and create appointments.
- Managed filing system, entered data and completed other clerical tasks.
- Made average 65+ outbound and inbound calls per day.
- Acted as first point of contact and set appointments for prospective clients
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL12.2016
Skills
- Sales Development
- Service ticket writing and documentation
- Warranty Claim Processing
- Customer Retention
- Effective Communication
- Outbound Calls
- Customer Care
- Customer Needs Assessments
- Experience with CDK, eLeads
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Vehicle acquisitions and trade-in management
Certification
- Licensed Mortgage Loan Originator, NMLS # 2451946
Timeline
Licensed Mortgage Loan Originator
Union Home Mortgage
02.2023 - Current
Vehicle Acquisitions Manager
AutoNation Honda at Bel Air Mall
08.2022 - 02.2023
Warranty Administrator
AutoNation Chrysler Dodge Jeep Ram Mobile
01.2021 - 04.2021
Used Vehicle Service Writer
AutoNation Chrysler Dodge Jeep Ram Mobile
08.2019 - 01.2021
Service BDC Representative and Appointment Coordinator
AutoNation Chrysler Dodge Jeep Ram Mobile
10.2018 - 08.2019
High School Diploma -
Alma Bryant High School
- Licensed Mortgage Loan Originator, NMLS # 2451946
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