Destiny Lopez
Altamonte Springs,FL
Summary
Motivated and goal-oriented worker with knowledgeable customer service, leadership, sales, and communication skills. Driven to learn and work as a team or independently.
Overview
6
6
years of professional experience
Work History
Mother
Self
05.2022 - Current
- Ensure child safety, education, wellbeing and happiness.
- Execute daily household work, paying bills, running errands and buying groceries.
VIP Service Lead
Crow and Co
08.2020 - 07.2021
- Secure reservations in advance to ensure guest capacity..
- Use upselling and negotiating skills to fulfill sales quota.
- Provide professional, friendly and engaging service while constantly checking on guests satisfaction and ensure tables are fully stocked and clean.
- Train new staff to ensure the best customer service is provided to regulars and new guests.
Reservations Specialist
Marriott Vacations Worldwide
09.2019 - 08.2020
- Make outbound and receive inbound calls from package holders/owners on booking future travel dates
- Educate customers on package details, property availability, room accommodations, amenities, etc
- Maintain certain sales and conversion quota as set by department leaders.
- Responsible for collecting personal card information for remaining balance for package, upgrades and other fees.
- Resolve any conflict and deescalate customer complaints, especially during COVID-19 timeframe.
Server
Winghouse Bar & Grill
03.2019 - 09.2019
- Greet and educate customers on specials and promotions
- Operate POS systems to input orders, split bills and calculate totals
- Follow health and safety protocol regarding food and beverage
- Perform general housekeeping, manage opening/closing duties, train new employees on proper food handling, guest expectations and restaurant protocol.
Sales Lead
Finish Line Macy's
07.2018 - 01.2019
- Greet and educate customers on current promotions, exchange guidelines and payment policies
- Recommend merchandise based on customer needs and preferences, while up-selling additional products
- Handle customer needs with sense of urgency and compassion
- Train and educate new sales associates on effective sales, services and operational strategies
- Open and close store, create staff assignment, operate registers and organize merchandise shipment.
Server
O'Town Burgers & Wings
05.2017 - 11.2017
- Greet and educate customers on specials and promotions
- Operate POS systems to input orders, split bills and calculate totals
- Follow health and safety protocol regarding food and beverage.
- Perform general housekeeping, manage opening/closing duties, train new employees on proper food handling, guest expectations and restaurant protocol.
Education
Associate of Arts -
Valencia Community College
Orlando, FL06.2025
High School Diploma -
Sunshine High School
Orlando, FL06.2018
Skills
- Call Center Experience
- Customer Service
- Hospitality Experience
- Leadership Experience
- Sales Management
Timeline
Mother
Self
05.2022 - Current
VIP Service Lead
Crow and Co
08.2020 - 07.2021
Reservations Specialist
Marriott Vacations Worldwide
09.2019 - 08.2020
Server
Winghouse Bar & Grill
03.2019 - 09.2019
Sales Lead
Finish Line Macy's
07.2018 - 01.2019
Server
O'Town Burgers & Wings
05.2017 - 11.2017
Associate of Arts -
Valencia Community College
High School Diploma -
Sunshine High School