Destiny Lopez
Cape Coral
Summary
Proven Insurance Agent with a track record of enhancing client satisfaction through personalized insurance solutions at First Family Insurance Group. Leveraged customer service excellence and licensed insurance expertise to foster trust and loyalty. Demonstrated professionalism in educating clients, significantly improving their coverage understanding without exceeding a numerical percentage.
Overview
3
3
years of professional experience
Work History
Insurance Agent
First Family Insurance Group
05.2024 - Current
- Educate clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Certified Guest Teacher
Lee County School District
02.2023 - 12.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Developed students'' critical thinking skills with inquiry-based learning activities.
- Enforced student safety and supervision following daily and emergency procedures.
Dental Assistant
Ft Myers Dental Care
08.2021 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Certificate - Dental Assisting
Charlotte Technical College
Port Charlotte, FL06.2021
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2020
Skills
- Customer Service
- Licensed Insurance Agent
- Insurance Eligibility
- HIPAA Compliance
- Professionalism and Ethics
- Quotes and sales
Timeline
Insurance Agent
First Family Insurance Group
05.2024 - Current
Certified Guest Teacher
Lee County School District
02.2023 - 12.2023
Dental Assistant
Ft Myers Dental Care
08.2021 - 01.2023
Dental Certificate - Dental Assisting
Charlotte Technical College
High School Diploma -
Port Charlotte High School
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