DESTINY LUJAN
El Paso
Summary
Experienced customer service professional with 7+ years dedicated to delivering outstanding service. Effective leader with a history of motivating teams and achieving high customer satisfaction rates. Strong capabilities in communication, problem-solving, and organization lead to consistent performance excellence. Passionate about contributing to team success and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
To Go Specialist
Texas Roadhouse
El Paso
09.2025 - Current
- Efficiently prepared to-go orders for customers at a popular dining establishment.
- Collaborated with kitchen staff to ensure order accuracy and accommodate special requests.
- Maintained cleanliness and organization of the to-go area during peak hours.
- Assisted customers with menu selections and provided tailored recommendations for takeout.
BARISTA
STARBUCKS
New Braunfels
09.2024 - 02.2025
- Trained and mentored new baristas in coffee preparation techniques.
- Managed daily operations to ensure efficient workflow during peak hours.
- Developed relationships with suppliers to secure quality ingredients.
- Oversaw inventory management, including ordering and stock rotation.
- Resolved customer issues to guarantee exceptional service and satisfaction.
- Maintained cleanliness and organization of coffee shop environment.
MANAGER
DUNKIN DONUTS
New Braunfels
01.2023 - 12.2023
- Oversaw daily operations and staff of 15 at high-volume location, optimizing schedules and inventory management to uphold quality standards.
- Developed staff training programs to enhance team collaboration while maintaining exceptional customer service across all shifts.
- Managed cash operations, performed daily reconciliations, and ensured compliance with food safety regulations while maintaining accurate documentation.
SALES ASSOCIATE
CVS HEALTH
San Marcos
05.2020 - 11.2021
- Provided excellent customer service in a fast-paced retail environment, assisting customers with product selection, inquiries, and purchases.
- Managed inventory, restocked shelves, and ensured store cleanliness.
- Operated cash registers, processed transactions, and handled returns.
- Demonstrated strong communication skills, teamwork, and attention to detail while contributing to the stores daily operations sales goals.
PATIENT ACCESS REPRESENTATIVE
THE HOSPITALS OF PROVIDENCE AT SIERRA CAMPUS
El Paso
08.2018 - 04.2019
- Delivered exceptional customer service, resulting in high patient satisfaction levels.
- Streamlined patient registration workflows to improve communication between healthcare providers and patients.
- Managed comprehensive patient access operations, including insurance verification and payment processing.
- Orchestrated patient scheduling and discharge planning while fostering strong relationships with providers and insurers.
Education
ASSOCIATE'S DEGREE - Sonography
Pima Medical Institute
06-2028
Associate of Arts -
El Paso Community College
El Paso, TX10-2026
HIGH SCHOOL DIPLOMA -
Pebble Hills High School
El Paso, TX06.2018
Skills
- Team collaboration and virtual collaboration
- Effective communication
- Critical thinking and adaptability
- Cross-cultural competence
- Data analysis
- Time management
- Leadership and conflict resolution
- Business development
Timeline
To Go Specialist
Texas Roadhouse
09.2025 - Current
BARISTA
STARBUCKS
09.2024 - 02.2025
MANAGER
DUNKIN DONUTS
01.2023 - 12.2023
SALES ASSOCIATE
CVS HEALTH
05.2020 - 11.2021
PATIENT ACCESS REPRESENTATIVE
THE HOSPITALS OF PROVIDENCE AT SIERRA CAMPUS
08.2018 - 04.2019
ASSOCIATE'S DEGREE - Sonography
Pima Medical Institute
Associate of Arts -
El Paso Community College
HIGH SCHOOL DIPLOMA -
Pebble Hills High School