Destiny Lynch
Kannapolis,NC
Summary
Focused front desk receptionist with strong customer service and telephone etiquette skills. Proven ability to manage patient interactions and maintain accurate records while creating a welcoming environment.
Dedicated professional with a background in front desk operations and customer service. Known for strong attention to detail and time management skills, ready to enhance patient satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Tartan Spring Dental Care
Concord, NC
03.2025 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using dental practice management software.
- Answered phone calls and addressed inquiries with professionalism and efficiency.
- Maintained patient records, ensuring accuracy and confidentiality of information.
- Coordinated patient flow, optimizing daily operations for timely service delivery.
- Assisted with insurance verification and processing to facilitate billing procedures.
- Created a comfortable waiting area by organizing materials and maintaining cleanliness.
Front Desk Receptionist/Dental Assistant Extern
Healthy Smiles Family Dental
Concord, NC
06.2023 - 01.2024
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed appointment scheduling using dental practice management software.
- Verified patient insurance information for accurate billing and processing.
- Assisted in maintaining organized patient records and files.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted in patient preparation and management during dental procedures.
- Conducted sterilization of instruments and maintained a clean work environment.
Education
No Degree -
Kannapolis Dental Academy
Kannapolis, NC06-2023
High School Diploma -
Dental Assistance
Kannapolis, NC06-2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
Timeline
Front Desk Receptionist
Tartan Spring Dental Care
03.2025 - Current
Front Desk Receptionist/Dental Assistant Extern
Healthy Smiles Family Dental
06.2023 - 01.2024
No Degree -
Kannapolis Dental Academy
High School Diploma -
Dental Assistance