Destiny Martinez
Middletown
Summary
Adept at enhancing patient experiences and streamlining surgery scheduling, I excelled at Middlesex Orthopedic Surgeons by implementing new protocols that boosted department efficiency. My background includes expertise in HIPAA compliance and a proven ability to manage high-volume tasks with precision. Skilled in patient coordination and insurance verification, I consistently improved service delivery by focusing on innovative solutions and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Surgery Scheduling Coordinator
Middlesex Orthopedic Surgeons
Middletown, CT
03.2021 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Scheduled MRI’s/CT Scan’s as well as ordering blood work.
Data Entry Clerk
UBEO
Middletown, CT
08.2018 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Ice Cream Scooper
Friendlys Family Resturant
07.2014 - 09.2018
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
Waitress Supervisor
Friendlys Family Resturant
07.2014 - 09.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Followed food handling safety techniques and standards.
Education
High School Diploma -
Middletown High School
Middletown, CTSkills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
Timeline
Surgery Scheduling Coordinator
Middlesex Orthopedic Surgeons
03.2021 - Current
Data Entry Clerk
UBEO
08.2018 - 03.2021
Ice Cream Scooper
Friendlys Family Resturant
07.2014 - 09.2018
Waitress Supervisor
Friendlys Family Resturant
07.2014 - 09.2018
High School Diploma -
Middletown High School