Destiny McCullum
Madison,WI
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Skilled cashier with excellent track record in managing complex register operations. Hard-working and diligent team player with strong mathematical and customer service abilities. Offering experience and proficiency in problem solving and customer care.
Overview
6
6
years of professional experience
Work History
Assistant Manager
HyVee Foods
Madison
07.2021 - 04.2024
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
Customer Service Representative
HyVee Foods
Madison, Wisconsin
08.2019 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Hy-Vee
Madison, WI
01.2018 - 06.2019
- Collecting payments
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Stocking
- Cleaning
- Helped customers find specific products, answering questions and offering advice.
- Worked closely with front-end staff to assist customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
Education
GED -
Madison Area Technical College
06.2020
Skills
- Payment processing
- Cash drawer balancing
- Scanner operations
- Coin counting
- ID verification
- Cash counting machine operations
- Customer greeting
- Cash management
- Credit and cash transactions
- Staff mentoring
- Customer assistance
- Cash register operation
- Merchandise restocking
Timeline
Assistant Manager
HyVee Foods
07.2021 - 04.2024
Customer Service Representative
HyVee Foods
08.2019 - 04.2024
Cashier
Hy-Vee
01.2018 - 06.2019
GED -
Madison Area Technical College