Summary
Overview
Work History
Education
Skills
Timeline
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Destiny McWilliams

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Writer

Sweetwater Home Services
08.2023 - Current
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

Accenture Flex
03.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Verified insurance eligibility and coverage for patients.


Content Review Analyst

Accenture Flex
07.2021 - 02.2022
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Suggested improvements to content to enhance quality and accuracy.
  • Drove accuracy of content through careful proofreading and fact-checking.

Warehouse Receiver

Applied Materials
01.2021 - 07.2021
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

High School Diploma -

Eastside Memorial High School
Austin, TX
05.2018

Skills

  • Communicating With Clients
  • Order Preparation
  • Cost Estimates
  • Customer Service
  • Fluent in Spanish

Timeline

Customer Service Writer

Sweetwater Home Services
08.2023 - Current

Customer Service Representative

Accenture Flex
03.2022 - 08.2023

Content Review Analyst

Accenture Flex
07.2021 - 02.2022

Warehouse Receiver

Applied Materials
01.2021 - 07.2021

High School Diploma -

Eastside Memorial High School

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Destiny McWilliams