Destiny Medina
Oklahoma City,OK
Summary
Dynamic and results-oriented professional with extensive experience at Popshelf and Old Navy, excelling in customer service and inventory management. Demonstrated ability to enhance team collaboration and significantly improve customer loyalty through effective sales techniques and visual merchandising. Proven track record in employee training and conflict resolution, contributing to a notable increase in operational efficiency.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Dependable Key Holder with relevant experience in retail and customer service. Strengths include efficient inventory management, cash handling, and staff supervision. Successfully enhanced store operations by implementing effective sales strategies and delivering high-quality customer service. Demonstrated skills in problem-solving, leadership, and team collaboration.
Overview
4
4
years of professional experience
Work History
Key Holder
Popshelf
Moore, OK
04.2023 - Current
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Partnered with store leadership team to learn and understand management processes and reports.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Inspected physical condition of store premises to identify any maintenance issues.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Researched out-of-stock items to find additional inventory in other store locations.
- Assisted customers with product selection and resolving complaints.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Assisted in general housekeeping to maintain store image.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Replenished merchandise displays throughout the store as needed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Ensured store was opened and closed in a timely manner according to company policies.
- Counted and balanced registers.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Key Holder
Lane Bryant
Oklahoma City, OK
10.2025 - 03.2026
- Managed daily store operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored new team members on customer service best practices and product knowledge.
- Oversaw inventory management, maintaining accurate stock levels and organizing merchandise displays.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and reporting.
- Assisted in developing promotional displays, enhancing customer engagement and sales performance.
- Fostered a positive shopping environment by resolving customer issues efficiently and maintaining store aesthetics.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Brand Associate
Old Navy
Oklahoma City, OK
03.2022 - 04.2023
- Trained new brand ambassadors, sharing best practices and brand values.
- Handled cash register transactions accurately and efficiently.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Developed and implemented marketing strategies to increase brand awareness and customer loyalty.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Provided excellent customer service at all times.
- Restocked shelves with merchandise as needed.
- Responded to customer inquiries via phone, email, and in person.
- Collaborated with team members to ensure successful completion of projects within deadlines.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Trained new associates on store policies and procedures.
- Employed basic selling techniques to engage with customers.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Organized sales floor displays to maximize visibility of products.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Resolved customer complaints in a timely manner.
- Processed returns according to company policy.
- Engaged with potential customers, providing product information and answering queries.
Education
Some College (No Degree) - Early Childhood Education
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Southmoore
Moore, OK05.2019
Skills
- Customer service
- Inventory management
- Cash handling
- Sales techniques
- Visual merchandising
- Employee training
- Conflict resolution
- Team collaboration
- Product knowledge
- Time management
- Merchandise restocking
- Relationship building
- Data entry
- Inventory monitoring
- Operational procedures
- Training and mentoring
- Task delegation
- Loss prevention
- Loss prevention strategies
- Front end operations
- Store maintenance
- Drawer counting
- Store recovery processes
- Bank deposits
- Cash handling accuracy
- Opening and closing coordination
- Reliability
- Product merchandising
- Written communication
- Willingness to learn
- Sales promotion
Timeline
Key Holder
Lane Bryant
10.2025 - 03.2026
Key Holder
Popshelf
04.2023 - Current
Brand Associate
Old Navy
03.2022 - 04.2023
High School Diploma -
Southmoore
Some College (No Degree) - Early Childhood Education
University of Central Oklahoma