Destiny Montano
Los Banos,CA
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Well trained in fine dining restaurants. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Valley Fitness
Los Banos, California
10.2024 - 01.2025
- customer service skills
- ability to schedule appointments
- handle membership inquires
- basic knowledge of health and fitness practices
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed accounts to assess open charges and answer customer questions.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Maintained daily records of all transactions, including payments and cancellations.
Host/ Server/ To-go Orders
Fuji Steakhouse & Sushi Bar
Pocatello, Idaho
03.2022 - 09.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- since I was there for so long I would also be able to use the shift lead card to fix any mistakes that were made.
Server/Restaurant Hostess
kingpot hotpot and korean bbq
Pocatello, ID
02.2024 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Host/ Front Desk
Applebee's Grill + Bar
Pocatello, ID
07.2021 - 10.2021
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
Education
High School Diploma -
Highland High School
Pocatello, ID07-2023
Skills
- Reservations Management
- Server Support
- Telephone reception
- Team Collaboration
- Customer Service
- Takeout order processing
- Front of House Organization
- Professional Appearance
- POS Software
- Menu knowledge
references
- Karen Dung/ old manger
(208)-852-6102
- Angela Moreno/ old co-worker
(208)-637-5343
Timeline
Front Desk Associate
Valley Fitness
10.2024 - 01.2025
Server/Restaurant Hostess
kingpot hotpot and korean bbq
02.2024 - 06.2024
Host/ Server/ To-go Orders
Fuji Steakhouse & Sushi Bar
03.2022 - 09.2024
Host/ Front Desk
Applebee's Grill + Bar
07.2021 - 10.2021
High School Diploma -
Highland High School