Destiny Norman
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging in personable coaching and employee training. Successful at maximizing team productivity, consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 3 years in leadership industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Leader
Chick-fil-A
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Escrow Assistant
Monteith Abstract & Title Company
03.2022 - 03.2023
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Forwarded title clearing documentation to title officer for approval.
- Followed-up on status of releases, policies, and return of recorded documents.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
Team Leader
Chic-Fil-A
05.2017 - 02.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
No Degree - Criminology
Austin Community College
Austin, TX05.2026
High School Diploma -
Harker Heights High School
Harker Heights, TX05.2021
Skills
- Drawer Assignments
- Demand Fulfillment
- Rewards Programs
- Project Scope Evaluation
- Guest Satisfaction
- Team Supervision
- Task Delegation
- Team Motivation
- Cash Handling
Timeline
Shift Leader
Chick-fil-A
06.2023 - Current
Escrow Assistant
Monteith Abstract & Title Company
03.2022 - 03.2023
Team Leader
Chic-Fil-A
05.2017 - 02.2022
No Degree - Criminology
Austin Community College
High School Diploma -
Harker Heights High School