Destiny Ognibene

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, and styling.

• Processed daily transactions (Vault balancing, cash box balancing etc.)

• Handled customer escalations

• Added value to team members through recognition and to clients through customer education with online services and different product options

• Maintained branch compliance with managing risk, managing cash box and following proper procedures

• Enrolled customers in online banking

• Maintained a high customer experience through every interaction

• Handled monthly tasks to keep branch running efficiently

• Segmentate customers to proper banker

• Keeping up with the changes within company by completing proper training asking questions and applying changes immediately with current job responsibilities

• Ask open ended questions to help identify needs and pick up cues to enhance customer relationships

• Conversely operated with TellerView, SVP, OIB and LauncPad