Destiny Pryor
Rangeland Elementary
Louisville,KY
1
Certification
14
years of professional experience
Experienced call center customer service representative with 5+ years of experience in high call volume environments. Excellent communication skills and problem solving abilities, consistently delivering exceptional customer service and customer satisfaction. Highly adaptable to changing priorities and procedures committed to providing outstanding service and promoting positive customer experiences. Adept and handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company. Authorized to work in the US for any employer.
Work History
Office Assistant
9 Months- Managed daily office operations, ensuring efficiency in administrative tasks.
- Coordinated communication between staff, parents,
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Implemented filing systems that improved document retrieval and organization.
- Assisted in scheduling meetings and events, optimizing time management for faculty members.
Nutrition Assistant
8 Months- Assisted in planning and preparing nutritious meals for student populations.
- Coordinated food inventory management to ensure availability of healthy options.
- Educated students on dietary requirements and healthy eating habits.
- Monitored compliance with health and safety regulations in food service operations.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
Customer Service Representative
6 Months- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Provided product knowledge and support to enhance customer satisfaction and retention.
- Managed high-volume call flow while maintaining quality assurance standards.
CSR - Customer Service Representative
4 Years 2 Months- My daily task would be to answer inbound calls helping customers place new orders, updates on existing order, make changes on accounts, notate each customer's account correctly enter prescriptions into the system to be reviewed and shipped out. I would also have to sometimes make outbound calls to the customer to inform any new updates on account. And make outbound calls to the customers veterinarian to seek approval on medication chewy is a third-party pharmacy.
CSR - Customer Service Representative
3 Years 4 Months- Answered customer inquiries over the phone and via email, provide accurate valid and complete information to customers, resolved customers complaints promptly and professionally, built sustainable relationships of trust through open communication with customers. Followed up on customer inquiries not immediately resolved by providing timely updates on the status of request, maintained detail record of all customer interactions, transactions, comments, and complaints, processed orders accurately and efficiently, recommended potential products or services, utilized problem solving with any situation, delivered fast friendly and knowledgeable service for routine questions and service complaints deescalating calls as need be.
CSR - Customer Service Representative
2 Years 8 Months- Daily task providing customers with information regarding plan features, pricing, and availability. Educated customers on the importance of maintaining adequate insurance. Resolved customer complaints in a timely manner to maintain high satisfaction. Engaged with customers and provided high level of service by carefully explaining details about documents. Analyzed customer needs and provided best options for clients needs. Answering all questions regarding health coverage.
Education
High school diploma
Skills
Front desk
Microsoft Office
Positive attitude
Time management
Sales
Office experience
Computer skills
Organizational skills
Restaurant experience
Clerical experience
Microsoft Excel
Communication skills
Analysis skills
Serving
Home health
Microsoft Word
Data entry
Microsoft Powerpoint
Administrative experience
Customer service
Excel spreadsheets
Verbal communication
Certification
- Pharmacy Technician License
- Registered Pharmacy Technician
- Pharmacy Technician Certification
Timeline
Office Assistant
Rangeland Elementary
11.2025 - CurrentRead More
Nutrition Assistant
Southern High School
03.2025 - 11.2025Read More
Customer Service Representative
Consumer Cellular
09.2024 - 03.2025Read More
CSR - Customer Service Representative
Chewy's Pharmacy
08.2019 - 10.2023Read More
CSR - Customer Service Representative
UPS Customer Care
06.2018 - 10.2021Read More
CSR - Customer Service Representative
ADP
03.2012 - 11.2014Read More
Southern High School
High school diploma
Read More