Destiny Quick
Bennettsville,SC
Summary
Accomplished professional with a proven track record at Dollar General, adept in customer service management and cash handling accuracy. Excelled in resolving customer complaints, enhancing satisfaction, and loyalty. Skilled in training and mentoring teams, significantly reducing transaction discrepancies. Demonstrates exceptional leadership and problem-solving abilities, ensuring operational excellence and safety in high-stress environments.
Overview
9
9
years of professional experience
Work History
Key Holder
Dollar General
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Substitute Teacher
Kelly Educational Services
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Correctional Officer
Marlboro County Detention
07.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Basic Detention Certification
South Carolina Criminal Justice Academy
Columbia, SC04.2024
High School Diploma -
Marlboro County High School
Bennettsville, SC06.2017
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Customer Service Management
- Bank Deposits
- First Aid Training
- Emergency Response
- Conflict resolution skills
- De-Escalation Techniques
Timeline
Correctional Officer
Marlboro County Detention
07.2023 - Current
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2016 - 10.2016
Key Holder
Dollar General
Substitute Teacher
Kelly Educational Services
No Degree - Basic Detention Certification
South Carolina Criminal Justice Academy
High School Diploma -
Marlboro County High School