Destiny RAMOS
Palm Coast,FL
Summary
Highly experienced Customer Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Culvers
3433 US-1
07.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Pet-care Specialist
PetSmart Charities
5270 State Rte 100, Palm Coast, FL 32164
09.2020 - 07.2024
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animals.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Managed scheduling effectively to accommodate multiple appointments while ensuring adequate attention was given to each pet's needs throughout the day.
Brand Ambassador
American Eagle & Aerie
1100 Cornerstone Blvd Suite 250, Daytona Beach, FL
07.2021 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Home Health Aide
Maxim Healthcare
1530 Cornerstone Blvd Suite 230, Daytona Beach, FL
09.2017 - 04.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Greenbrier High School
Evans, GA05.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Meeting deadlines
- Goal-Driven
- Upselling
Certification
- Phlebotomist, [ Phlebs 'R' Us LLC ] - 2024
- CNA, [ Maxim Healthcare ] - 2017
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Culvers
07.2024 - Current
Brand Ambassador
American Eagle & Aerie
07.2021 - Current
Pet-care Specialist
PetSmart Charities
09.2020 - 07.2024
Home Health Aide
Maxim Healthcare
09.2017 - 04.2018
High School Diploma -
Greenbrier High School