Destiny Rivera
Ohkay Owingeh,NM
Summary
Adept Cake Decorator with extensive experience at Market Street, showcasing exceptional skills in cake decoration and customer service. Excelled in quality control and consultative sales, significantly enhancing customer satisfaction. Proven leadership as Cleaning Supervisor, improving team efficiency and adherence to safety protocols. Mastery in scheduling and retail support, driving positive outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Cake Decorator
Market Street
Santa Fe, New Mexico
06.2018 - Current
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Assisted customers in selecting appropriate cake designs for their events.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Cleaning Supervisor
Housekeeping of Santa fe
Santa Fe, New Mexico
01.2015 - 11.2019
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
Crew Member
Walmart
Santa Fe, New Mexico
03.2016 - 01.2017
- Educated customers on menu items, product ingredients and nutritional values.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Rivera Crew Member
YouthWorks Baltimore Summer Jobs
Santa Fe, NM
08.2013 - 09.2016
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cut trees
- Worked with santa fe county parks to insure the satisfaction of work
Cashier
Tuesday Morning
Santa Fe, New Mexico
03.2014 - 03.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Associate of Arts - Business
Northern New Mexico College
Española, NM05-2025
GED -
Santa Fe Community College
Santa Fe, NM03-2021
Skills
- Cake Decoration
- Food handling safety
- Quality Control Analysis
- Color mixing skills
- Consultative Sales
- Product Knowledge
- Scheduling
- Appointment Scheduling
- Retail store support
- In-store support
- Retail sales customer service
- Customer Service
- Scheduling expertise
- Calendar Management
- Email management
Timeline
Cake Decorator
Market Street
06.2018 - Current
Crew Member
Walmart
03.2016 - 01.2017
Cleaning Supervisor
Housekeeping of Santa fe
01.2015 - 11.2019
Cashier
Tuesday Morning
03.2014 - 03.2016
Rivera Crew Member
YouthWorks Baltimore Summer Jobs
08.2013 - 09.2016
Associate of Arts - Business
Northern New Mexico College
GED -
Santa Fe Community College